Client Service Associate

TD Securities; Kelowna; On-site; CAD 38,000 - 52,000; Full time

Job summary

A leading investment firm in Kelowna seeks an entry-level candidate for a full-time position in Private Wealth Management. Responsibilities include preparing documentation for client meetings, creating client account reports, and providing high levels of client service. Candidates should have strong communication skills, and an undergraduate degree is preferred. The role requires a willingness to complete necessary licensing courses. The firm offers competitive salary, health benefits, and career development opportunities.

Benefits

Health and well-being benefits

Paid time off

Career development programs

Qualifications

• Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) within 6 months.

Responsibilities

• Prepare documentation and provide updates to IAs for client meetings.
• Create reports for analysis of client accounts.
• Communicate with customers to provide mentorship.
• Ensure correct referral coding administration.
• Submit marketing pieces for approval and maintain marketing materials.
• Adhere to compliance requirements for account documentation.
• Respond to client inquiries via phone, mail, and electronic means.
• Deliver high standard client experiences in interactions.
• Maintain culture and operation of risk management.
• Participate fully as a team member and improve knowledge.

Skills

Strong communication skills

Ability to build relationships

Collaborative work

Independent work

Education

Undergraduate degree or community college diploma

Job description

Work Location: Kelowna, British Columbia, Canada

Hours: 37.5 per week

Line Of Business: TD Wealth

Pay Details: $38,300 - $51,700 CAD per year (base). Commission based earnings.

Job Description

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.

Responsibilities

• Prepare documentation and provide updates to IAs in preparation for client meetings
• Create reports for analysis of client accounts; communicate with customers to provide mentorship on products and services, and identify referral opportunities
• Accept/create leads and ensure correct referral coding administration
• Submit marketing pieces for approval, compile client information packages, maintain marketing materials and "Marketing Express" mail-outs
• Familiarize and adhere to compliance requirements, including all aspects of new and existing account documentation and marketing materials
• Provide a high level of client service which includes responding to phone, mail and electronic enquiries based on knowledge of full service brokerage
• Deliver the 'gold standard' client experience at every interaction with team members, colleagues and clients; prioritize and handle own work and consistently exercise discretion
• Adhere to all policies and procedures and maintain a culture and operation of risk management
• Use insights to continually improve individual and team performance for clients
• Participate fully as a team member, continually improve knowledge and keep others informed and up to date about status and progress, issues or other related activities

Qualifications

• Undergraduate degree or community college diploma preferred
• Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.
• Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Investment Banking

Benefits

TD offers a comprehensive Total Rewards package including base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.