Client Outreach Specialist

Kelly Services; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing agency in Canada is seeking a Client Outreach Specialist (Tax Services) to assist clients in maximizing their tax benefits. The role involves making 60–80 outbound calls daily to past clients and explaining potential tax adjustments. Candidates should possess strong communication skills and be comfortable in a structured remote environment. This position offers a pay rate of $20-$25/hr based on experience and training on CRM systems will be provided.

Benefits

Access to thousands of learning opportunities

Structured, supportive environment

Remote work opportunity

Qualifications

• Experience in customer service or sales-related roles.
• Comfortable making high-volume outbound calls.
• Legally eligible to work in Canada.

Responsibilities

• Make 60–80 outbound calls per day to past clients.
• Identify missing tax credits and explain the application process.
• Maintain detailed records in the CRM system.
• Provide excellent customer service during client interactions.

Skills

Strong communication and interpersonal skills

Ability to follow scripts and CRM workflows accurately

Highly organized with attention to detail

Self-motivated and able to work independently

Tools

CRM systems

Job description

Client Outreach Specialist (Tax Services)

We are looking for a motivated and client-focused individual to join our clients team as a Client Outreach Specialist (Tax Services). In this role, you will make outbound calls to past clients, offering them the opportunity to review their tax filings and apply for eligible credits for a fee. You will play a key role in helping clients maximize their tax benefits while delivering a professional and informative customer experience.

Key Responsibilities

• Make 60–80 outbound calls per day to past clients to discuss potential tax adjustments.
• Identify missing tax credits and explain the process for applying adjustments.
• Follow a call script and CRM workflow (Zoho) to ensure consistent, accurate client interactions.
• Maintain detailed records of client conversations and outcomes in the CRM system.
• Provide excellent customer service while promoting the value of tax adjustment services.
• Participate in training to learn the CRM, call scripts, and best practices for client engagement.

Requirements

• Strong communication and interpersonal skills with a professional phone manner.
• Comfortable making high-volume outbound calls (60–80/day).
• Ability to follow scripts and CRM workflows accurately.
• Highly organized with attention to detail and the ability to track client interactions.
• Self-motivated and able to work independently in a remote environment.
• Experience with CRM systems is an asset; training will be provided.
• Must be legally eligible to work in Canada.

What’s in it for you?

• Be a key contributor to customer experience and tax operations
• Work in a structured, supportive environment
• Access to thousands of learning opportunities through myKelly
• Remote work opportunity (preference will be given to candidates in the Fraser Valley, West Coast and Lower Mainland areas)
• A pay rate of 20-25/hr depending on experience

Equal Opportunity

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.