Client Manager

Brand Momentum; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A prestigious marketing agency is seeking a Client Manager to lead account management efforts. The role emphasizes building strong client relationships, executing effective strategies and driving client KPIs. Ideal candidates have over 5 years in account management, possess strong analytical and leadership skills, and are proficient in Microsoft tools. This hybrid position is based in Mississauga, offering competitive compensation and opportunities for growth.

Benefits

Competitive compensation

Flexible work environment

Career development opportunities

Qualifications

• 5+ years of experience in an Account / Client management role.
• Proven skills in client-focused relationship management.
• Experience with multiple retail channels.

Responsibilities

• Lead account management for clients.
• Build and maintain client relationships.
• Execute client go-to-market strategies.

Skills

Client relationship management

Understanding of CPG

Leadership skills

Negotiation skills

Communication skills

Analytical skills

Education

Post-Secondary degree in Business

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Job Title: Client Manager
Location: Hybrid (Mississauga HQ + Remote)
Job Type: Full Time Perm

Job Summary:

Like the idea of helping clients execute their goals at retail? Join our dynamic team! Be part of a national sales and merchandising team. Flexibility, Variety, Competitive Compensation, and Independence are what we have to offer with our Top Tier CPG client!

Brand Momentum Inc. has an exciting opportunity for a Client Manager!
Reporting directly to the Director Client Services, the position of Client Manager, consists in part of the execution of annual plans – Brand Momentum and Client(s). This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership and driving the business with a proactive approach. Additionally, the National Client Manager is responsible for the implementation of Client-aligned “go to market strategies” through our field Teams to deliver against Client KPI targets and expectations.

Responsibilities and Duties:

• Operate as the lead point of contact for all matters specific to Client account management
• Build and maintain strong, long-lasting client relationships
• Ability to understand what success means to our Clients and shape a plan that delivers value-added results and excellence in their business
• Attend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverables
• Execute Client go-to-market strategies
• Effectively provide clear retail execution direction to the Brand Momentum Regional Leaders
• Prepare and present regularly scheduled performance updates
• Track and assess key account performance metrics to identify challenges, opportunities and develop an effective action plan
• Review available retailer sales data to prepare plans for underperforming locations.
• Active in the field to evaluate and measure the execution of plans
• Escalates Client issues in a timely and proactive manner
• ½ day field visit bi-weekly to observe execution conditions and identify additional opportunities
• Develop, mentor and coach direct reports (when applicable)
• Assist in the hiring of staff as required
• Conflict resolution, handling complaints or emergencies that may fall outside regular business hours

Core Competencies:

Hard Skills:

• Post-Secondary degree, preferably in Business
• 5+ years’ experience in an Account / Client management role
• Excellent client relationship management skills – Client-focused – must be approachable
• Strong understanding of CPG
• Driven by the achievement of client KPIs and sales metrics
• Multiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset)
• Excellent leadership skills
• Ability to execute in the field and implement the Client's market strategy
• Flawless execution of client plans
• Proficiency in Microsoft (Excel, Word, PowerPoint)
• Ability to mine and review retailer sales data
• Potential oversight of team colleagues, including but not limited to, administrative and or client management.

Soft Skills:

• Extremely detailed and organized with excellent follow-through and up to the ability
• Bilingual an asset
• Operates with trust and integrity
• Action-oriented
• Excellent communication skills – listening, verbal and written
• Ability to establish plans and set priorities
• Well-developed negotiation skill

Brand Momentum is an award-winning marketing, sales and retail agency. Led by a talented team and leveraging a network of trusted partners, Brand Momentum delivers authentic and enduring human connections across Canada. Rooted in Goodness; the company is a three-time winner of Canada’s Top 100 Best Workplace® and one of Canada’s Top 500 Fastest-Growing Companies.

Our Commitment:

Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.

Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.

Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.

Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.

Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.