Client Experience Manager, Transfers (Remote)

Wealthsimple; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fintech company in Canada is seeking a Client Experience Manager to enhance front-line client services. This role involves overseeing client experience processes, leading a dedicated team, and implementing effective client service strategies. Ideal candidates will have 2-4 years of management experience and a strong understanding of customer engagement practices. You will be responsible for creating feedback loops and driving continuous improvements across the organization, ensuring an exceptional client journey and achieving key performance indicators.

Benefits

Competitive salary

Health benefits and life insurance

Retirement savings matching

20 vacation days plus unlimited sick days

Wellness and professional development budgets

90 days working internationally

Qualifications

• 2-4 years of people management experience required.
• 4-6 years of experience standing up new processes or teams.
• Proven track record of success with measurable results.

Responsibilities

• Manage client experience processes, including escalations and onboarding.
• Lead and empower a team to ensure outstanding client service.
• Develop and improve employee and client experiences continuously.

Skills

Team leadership

Analytical skills

Client-facing experience

Collaboration skills

Proactive approach

Job description

A leading fintech company in Canada is seeking a Client Experience Manager to enhance front-line client services. This role involves overseeing client experience processes, leading a dedicated team, and implementing effective client service strategies. Ideal candidates will have 2-4 years of management experience and a strong understanding of customer engagement practices. You will be responsible for creating feedback loops and driving continuous improvements across the organization, ensuring an exceptional client journey and achieving key performance indicators.