Client Experience Banking Specialist

CIBC; Calgary; On-site; CAD 30,000 - 45,000; Full time

Job summary

A major Canadian bank in Calgary is looking for a Client Service Representative. In this role, you will assist clients with their banking needs in a fast-paced environment. Your responsibilities include managing client accounts and products, solving problems, and leveraging technology to enhance client experiences. The ideal candidate should exhibit strong interpersonal skills, empathy, and a proactive approach. This position offers a competitive salary and various employee benefits, making it an excellent opportunity for dedicated professionals.

Benefits

Competitive salary

Incentive pay

Defined benefit pension plan

Vacation offerings

Wellbeing support

Employee share purchase plan

Qualifications

• Engage with clients to manage accounts and products, ensuring a positive experience.
• Take accountability for client issues, being a reliable point of contact.
• Utilize technology to enhance client banking experiences and knowledge.

Responsibilities

• Assist clients with their day-to-day banking needs in a fast-paced environment.
• Work flexible hours including evenings and weekends to deliver client satisfaction.
• Connect clients with the right team members based on their financial goals.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A major Canadian bank in Calgary is looking for a Client Service Representative. In this role, you will assist clients with their banking needs in a fast-paced environment. Your responsibilities include managing client accounts and products, solving problems, and leveraging technology to enhance client experiences. The ideal candidate should exhibit strong interpersonal skills, empathy, and a proactive approach. This position offers a competitive salary and various employee benefits, making it an excellent opportunity for dedicated professionals.