Client Editor

Cision Global; Toronto, Montreal; Hybrid; Confidential; Full time

Job summary

A leading global communications firm is seeking a Customer Content Services Editor to provide exceptional service to clients, managing press release distributions effectively. The ideal candidate is bilingual (English and French) with a passion for customer service and content creation. Join a dynamic team that encourages professional growth and collaborative success in a hybrid work environment.

Benefits

Opportunities for career progression

Inclusive workplace culture

Qualifications

• 1+ years of experience in content creation, customer service, or a related field desired.
• Ability to navigate various platforms and databases effectively.
• Team player self-driven to exceed core metrics and department goals.

Responsibilities

• Provide excellent customer service and respond efficiently to customer inquiries.
• Educate clients on PR Newswire products, services, and procedures.
• Be the point of resolution whenever possible.

Skills

Customer service

Fluency in English and French

Content creation

Knowledge of SEO

PowerPoint

Canva

Public speaking

Tools

Salesforce

Microsoft Suite

Job description

Overview

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

About the Role

Our Customer Content Services team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

In this role, editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our editors are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Editors also offer recommendations on content best practices to help increase engagement and visibility.

PR Newswire supports editors through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

Responsibilities

• Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email
• Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
• Be the point of resolution whenever possible
• Educate clients on PR Newswire products, services and procedures
• Meet or exceed activity metrics as assigned
• Navigate various platforms and databases such as Salesforce, Microsoft Suite and other proprietary platforms and databases
• Ability to reprioritize and multitask to meet deadlines and client expectations
• Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
• Overtime and holiday coverage may be required based on business needs

What We’re Looking For

• Team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• Fluency in English and French required
• 1+ years of experience in content creation, customer service, or related field desired
• Knowledge of SEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus

What You\'ll Do

What You\'ll Bring

What We Offer

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a “Top Diversity Employer” for 2021 byDiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]