Client Care Support Representative

Access Corp; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading records management company in Canada is seeking a Client Care Support Representative. This role involves handling customer inquiries, creating work orders, and using Salesforce to manage cases. A strong communication skill set and customer service experience are essential, with competitive hourly pay and benefits, including medical and retirement plans. This position offers remote work options.

Benefits

Competitive hourly pay $20-$21

Medical, Dental, Vision and Life insurance

Paid vacation and sick days

Retirement program with company match

Training and growth opportunities

Qualifications

• At least six months of customer service experience preferred.
• Strong oral and written communication skills required.

Responsibilities

• Answer customer inquiries by phone and email.
• Create client work orders and notify operations supervisors.
• Triage cases and work orders in Salesforce.
• Conduct database research on missing client items.

Skills

Bilingual (English & French)

Customer service experience

Strong communication skills

Proficient in Salesforce and other software

Education

High School Diploma or equivalent

Tools

Salesforce

Total Recall

FileBRIDGE

SAP

Job description

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.

We are Access! We are committed to exceeding the expectations or our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

The Impact You Could Make

Do you truly care about human relations? Are you committed to serving customers, taking care of their requests and finding solutions? And are you naturally inquisitive, with a keen interest in digital tools? If you answered yes to all these questions, Access has an exciting opportunity for you!

You are more than just a Client Care Support Representative. You are an Expert in creating experiences that make customers happy and want to stay longer by building trust through resolution. You are a key part of our fast-growing company in delivering the very best customer experience to our clients.

Your Daily Responsibilities

As a Client Care Support Representative, you are the public face of Access Information Management.

• You will answer questions by phone and by email about order fulfillment, services available, work orders, or shipping inquiries and inventories, and will find solutions to any customers’ inquiries.
• You will create client work orders and will notify the Operations Supervisors of changes that may affect service schedule.
• You will triage cases and work orders in Salesforce.
• You will complete database research on missing client containers, files, or tapes, and maintain client contact.
• You will accomplish all other tasks and projects as assigned by the Manager.

More About You

• Bilingual preferred (English & French)
• At least six (6) months of customer service experience (call center experience is a plus).
• You are a pro on the computer using different software (Salesforce, Total Recall, FileBRIDGE, SAP).
• Strong oral and written communication skills (must possess grammatically correct English skills).
• High School Diploma or equivalent required.

Why Access?

• Competitive Hourly Pay $20-$21 per hour
• Medical, Dental, Vision and Life insurance
• Paid Vacation, Sick and Personal days
• Retirement program with company match
• Training and Growth opportunities
• Remote Position

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets.