Client Care Coordinator

WS Audiology; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hearing care provider in Langley is seeking a full-time Sales & Reception Coordinator to enhance patient experiences and support clinic operations. The ideal candidate has over 2 years in a customer-facing role, is sales-oriented, and enjoys teamwork. Benefits include competitive hourly pay, bonuses, and immediate access to healthcare benefits.

Benefits

Starting hourly compensation of $21-$25/hour

Benefits starting on day one

RRSP matching

3 weeks of vacation

7 paid personal days

Training + education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role.
• Experience recommending products or in retail preferred.
• Valid driver's license and access to a vehicle.

Responsibilities

• Help with set-up and marketing of the new clinic.
• Check in patients for appointments.
• Support with maintaining physical and electronic records.

Skills

Customer service

Sales acumen

Team collaboration

Job description

Overview

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team at our new Langley, BC clinic. This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday. This position is based at our new clinic that has recently opened. Based on the set-up of the new clinic, a driver\'s license and access to a car is required (mileage paid).

We offer:

• Starting hourly compensation of $21-$25/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation and 7 paid personal days
• Training + education opportunities
• Friends and family discounts

What you\'ll do

• Help with set-up and marketing of the new clinic
• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions

What we\'re looking for

• 2+ years of experience in a customer-facing role — you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen — experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver\'s license — some local travel (mileage compensated) will be required
• Customer-centric attitude — you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Richmond\'s number one choice for hearing care services
• Team-player — you work well with others and appreciate what can be accomplished with support from colleagues
• Note: Access to a car and a valid driver\'s license is required

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.