Client Care Associate, Remote

CWB Group; Montreal; Remote; CAD 48,000 - 62,000; Full time

Job summary

A financial services company is seeking a Client Care Associate to provide comprehensive support to clients. This remote position requires strong communication skills, administrative experience, and the ability to work in a team. Candidates will manage call center interactions, process registrations, and more. As part of a flexible, inclusive team, you will receive competitive medical benefits and career development opportunities.

Benefits

Competitive salary structure

Comprehensive medical benefits

Flexible work schedule

RRSP and pension program

Structured career development

Qualifications

• Experience in a corporate/professional environment is essential.
• Strong oral communication skills are necessary.

Responsibilities

• Provide timely and accurate support to clients.
• Respond to call center communications.
• Process course registrations and invoice payments.

Skills

General administrative experience

Customer service skills

Interpersonal skills

Teamwork ability

Intermediate Microsoft Word and Excel

Education

2 Yr. Business Administration Certificate

Job description

Overview

Compensation Band: 2

Compensation Range: $48,835.00 to $61,044.00 CAD per year

Your expertise shapes our business At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact.

Our commitment to Diversity, Equity and Inclusion (DEI) The CWB Group believes that diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented employees from a diverse candidate pool.

Work with us and achieve your career goals For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.

What To Expect

The Client Care Associate is responsible for the timely and accurate support to clients and CWB group representatives. This position will report to the Director, Client Success Team and will work out of your home office.

This Includes

• Respond to call centre communications, including phone calls, voicemail, webchat interactions, and info email response/redirection
• Exam appointment bookings
• Course registration processing – includes transfers, cancellations and online course extensions
• Invoice payment processing

Other Duties As Assigned

CWB has adopted a remote-first working model, where employees will work from their home office, servicing the client within their specified areas either remotely or in person. We are embracing radical flexibility, where employees are encouraged to work a schedule that works best for them, their team, and their clients.

What You Bring To The Table

• Equivalent general administrative experience
• General Office Administration experience essential in corporate/professional environment
• Intermediate knowledge of Microsoft Word and Excel
• Professionalism and customer-service skills to deal with clients required
• Excellent oral communication and interpersonal skills necessary to interact with a number of individuals
• Ability to work as a team member

Additional Requirements

• This is a remote, work from home position
• Travel might be required from time to time

The Following Qualifications Are Considered Assets

• 2 Yr. Business Administration Certificate
• Call Centre work experience

What’s in it for you?

• Competitive salary structure
• Comprehensive medical benefits for you and your dependents
• Flexible work schedule
• RRSP and pension program
• Structured career development: we offer education and training opportunities to help you reach your goals

Accommodation

The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!