Client Advisor

Royal Bank of Canada; New Westminster; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution in New Westminster seeks a part-time client-focused specialist to engage with clients and promote digital banking solutions. The ideal candidate has strong problem-solving skills and a passion for client service. Responsibilities include identifying client needs and helping resolve issues. Competitive compensation and opportunities for career advancement are offered.

Benefits

Comprehensive Total Rewards Program

Career advancement opportunities

World-class sales training

Flexible work arrangements

Qualifications

• Demonstrated passion for putting clients first in a target-driven sales environment.
• Problem-solving skills and ability to build strong relationships.
• Flexibility and eagerness to learn across various digital devices.

Responsibilities

• Engage with clients to uncover banking needs and provide advice.
• Demonstrate digital banking features to clients.
• Resolve client banking problems proactively.

Skills

Adaptability

Client Centricity

Communication

Digital Literacy

Job description

Overview

Job Summary

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically you help clients with their everyday banking. As an RBC ambassador you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, onboarding a new client or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What is the opportunity

What will you do

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed

Must-have

• Demonstrated passion for putting clients first as well as success in a hands-on target-driven sales environment
• Problem-solving and people skills with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics and a hunger for success
• Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e. Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching and development opportunities
• Support from a dynamic, collaborative, progressive and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address: 626 6 AVE, NEW WESTMINSTER

City: NEW WESTMINSTER

Country: Canada

Work hours / week: 36

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Required Experience: Unclear Seniority

Key Skills: Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Experience: years

Vacancy: 1