Clerical Assistant - Triage Clerk, Undergraduate Student Office

University of Saskatchewan; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent educational institution in Canada is seeking a Clerical Assistant - Triage Clerk for the Undergraduate Student Office. This role involves providing exemplary front-line customer service to students, faculty, and visitors, while supporting the academic goals of the university. Ideal candidates will have strong interpersonal communication skills and at least two years of customer service experience in a fast-paced environment. The role offers a salary range of $21.55 - $25.13 hourly, and a term status with potential for extension.

Qualifications

• Minimum two years of customer service experience in a fast-paced environment.
• Knowledge of university's organization and student services.
• Ability to interact positively with diverse individuals.

Responsibilities

• Provide front-line service in answering inquiries from students and faculty.
• Maintain a welcoming environment in the UGSO.
• Schedule students with Academic Advisors.

Skills

Interpersonal communication skills

Customer service

Attention to detail

Problem-solving abilities

Time management

Education

Grade 12 and a recognized one-year post-secondary secretarial/office education program

Tools

Microsoft Office applications

JIRA

Banner system (SiRius)

Job description

Clerical Assistant - Triage Clerk, Undergraduate Student Office

Primary Purpose: As the “face” of the Undergraduate Student Office, this position provides a welcoming, sensitive and helpful first point of contact for students, faculty, staff and visitors to the UGSO, effectively assisting them in accomplishing their academic and student goals at the University. The position primarily supports the work of all staff within the Undergraduate Student Office in the College of Arts and Science.

Nature of Work: Reporting to the Manager of Undergraduate Student Services and Records, this dynamic public position is located in the Undergraduate Student Office in the College of Arts and Science, and exists in a high volume environment with competing demands and frequent interruptions. Consisting primarily of face‑to‑face and telephone interactions, the position is driven by high customer service standards and demands a particular personality type: friendly, patient, empathetic, tactful, culturally sensitive, analytical, and knowledgeable, with well‑honed interpersonal communication ability and ability to manage traffic flow during peak periods and keep a cool head in any situation. The position requires the ability to work effectively and cooperatively with others to support the goals of the unit. The position works independently with general and minimal supervision, deciding which processes and information to use to achieve objectives, adapting methods and practices to solve problems, and exercising judgment within established guidelines.

Typical Duties or Accountabilities:

• Provide excellent front‑line service in answering telephone and in‑person inquiries from students, faculty, and visitors to the UGSO to determine appropriate referrals within the UGSO;
• Maintain the physical and social environment in the front‑office of the UGSO so the unique needs of a diverse student body are provided with a comfortable and sensitive environment;
• Exercise judgment and efficiency in scheduling students with appropriate and available Academic Advisors by providing a preliminary assessment of a student’s academic program/progress;
• Keep up‑to‑date with College of Arts and Science, and University schedules, policies, procedures as they pertain to student services delivery;
• Coordinate and receive office mail and confidential deliveries to the UGSO;
• Triage student requests and maintain the established workflow within the UGSO JIRA system;
• Assist with the maintenance of academic advising appointments in the Microsoft Bookings system;
• Data entry (e.g. tracking the nature of inquiries to the UGSO, etc.);
• Manage the content of the student information scroll bar on the TV outside of the UGSO;
• Assist with maintaining student academic files in our electronic document system;
• Work collaboratively with other office and advising staff in the UGSO when required;
• Undertake other activities, as may be delegated from time to time in support of the unit’s/college’s procedures and goals.

Education:

Completion of Grade 12 and a recognized one‑year post‑secondary secretarial/office education program. An equivalent combination of education and experience may be considered.

Experience:

Minimum two years of demonstrated/proven customer service experience in a fast‑paced front line service environment, preferably in a university setting in an academic department or unit. Knowledge of the college and university’s organization and practices, admission and student services (registration, student records, convocation, student promotion standards, examinations and scholarships).

Skills:

Demonstrated effective interpersonal and communication skills (oral and written, active listening, probing) including awareness of the effects of his/her own communication style on others; cross‑cultural and diversity awareness; effective investigative and analytical/problem‑solving abilities; demonstrated emotional maturity and resiliency in difficult circumstances, with the ability to handle stressful situations calmly and effectively; able to interact positively with co‑workers, students, faculty, staff and the general public; ability to demonstrate tact, diplomacy and discretion; demonstrated ability to take initiative, exercise good judgment and make independent decisions to successfully serve visitors to the UGSO; ability to maintain confidentiality at all times; proven ability to organize work, prioritize competing demands, meet deadlines, effectively handle interruptions and complex or unexpected situations; demonstrated ability to work independently with minimal supervision in a team‑oriented environment; detail‑oriented; proficient in the use of Microsoft Office applications, electronic calendars and the ability to learn other software programs; working knowledge of the Banner system (SiRius), Degreeworks, JIRA, and PAWS.

Contact: Inquiries regarding this position can be directed to Robyn Corcoran at 306.966.4255.

Department: Undergraduate Student Office
Status: Term 12 months with the possibility of extension or becoming permanent
Employment Group: CUPE 1975
Shift: Mon‑Fri, 8:30‑4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $21.55 ‑ 25.13 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Salary Band 3
Posted Date: 12/10/2025
Closing Date: 1/7/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity‑deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve. EDI Framework for Action.

We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.

The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact Human Resources for assistance.