Claims Concierge

TEEMA Solutions Group; Oakville; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian protection program provider in Oakville is seeking a Customer Service Representative to manage customer claims and inquiries. Applicants should have a minimum of 2 years in customer service, strong communication skills, and familiarity with automotive processes. This role offers competitive salary and remote work opportunities within a supportive team environment.

Benefits

Remote work opportunity

Competitive salary

Ongoing training

Opportunities for growth

Collaborative environment

Qualifications

• Minimum 2 years in a customer service environment.
• Strong mechanical knowledge preferred.

Responsibilities

• Review and respond to customer inquiries regarding claims.
• Build claims in the Claims portal.
• Prepare claims for review by an Adjuster.
• Manage case load for follow-ups on pending claims.

Skills

Customer service experience

Fluent in spoken and written English

Excellent communication skills

Strong attention to detail

Ability to work independently

Typing speed of 25-30 WPM

Familiarity with Microsoft Office

Negotiation skills

Ability to multitask

Positive attitude

Collaboration skills

Education

Automotive Technician certification or equivalent

Job description

Key Responsibilities

• Review and respond to customer inquiries submitted by email regarding claims initiations and general coverage questions.
• Provide best-in-class service experience to all customers – internal and external.
• Respond to email and phone inquiries from contract holders, dealerships, and repair facilities.
• Build claims in our Claims portal based on submitted emails, upload pictures or invoices, and notify adjusters of actions taken.
• Prepare claims for review by an Adjuster for approval.
• Provide insights into possible department and product enhancements.
• Seek opportunities for process improvements.
• Assist in building SOPs based on process improvements.
• Participate in various projects as required by management.
• Manage case load for prompt follow-ups on pending claims.
• Stay current on new products.
• Liaise with multiple departments to ensure customer and dealer satisfaction.
• Perform any other duties deemed appropriate by the Claims Manager.

Required Qualifications and Skills

• Minimum 2 years in a customer service environment or equivalent experience.
• Fluent in spoken and written English.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Ability to work independently within given parameters with minimal oversight.
• Typing speed of at least 25-30 WPM.
• Familiarity with web-based programs and Microsoft Office suite.
• Strong negotiation skills.
• Ability to multitask effectively.
• Positive attitude and strong collaboration skills.
• Availability to work from 9 am PST to 5 pm PST.
• Completion of Automotive Technician certification course or equivalent experience in the automotive field.
• Strong mechanical knowledge (preferred).

Location

1275 North Service Road, Suite 605, Oakville, Ontario L6M 2W2

Compensation and Benefits

• Remote work opportunity
• Competitive salary
• Ongoing training and development in claims administration and automotive knowledge
• Opportunities for growth within a leading Canadian protection program provider
• Collaborative, supportive team environment