Claims Adjuster 3 - Property Liability

Wawanesa Insurance; Lethbridge; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading insurance company is seeking a Claims Adjuster 3 in Lethbridge, Alberta. The successful candidate will investigate and manage high complexity property liability claims, ensuring fairness and timely service. Key qualifications include 5 years of adjusting experience and a strong customer service orientation. Join a dedicated team focused on delivering exceptional claims experiences.

Qualifications

• 5 years of insurance adjusting experience or equivalent.
• Willingness to work toward Chartered Insurance Professional (CIP) designation.
• Excellent knowledge of medical and legal terminology.

Responsibilities

• Conduct proactive, fair, and thorough investigations.
• Communicate effectively with claimants and manage claims disputes.
• Establish accurate loss and expense reserves during claims.

Skills

Exceptional customer service skills

Excellent communication skills

Excellent investigative and analytical skills

Excellent time management and organizational skills

Negotiation skills

Teamwork skills

Education

Post-secondary degree

Job description

Job Overview

The Claims Adjuster 3, complex non-auto property liability contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation and settlement of high complexity and large loss property liability claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

Job Responsibilities

• Provide the best defense for members through proactive, fair, and thorough liability, coverage, and quantum investigation
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of Casualty claims of high complexity and large loss.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as independent adjusters, medical, legal, financial, and vocational.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources
• Coordinate and manager services with vendors and services providers such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers in order resolve claims at the best possible result for our members. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Occasionally participate at private mediation, court proceedings and other dispute resolution as required.
• Contribute to employee development through training, technical guidance, and coaching.
• Perform other duties as assigned.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 5 years of insurance adjusting experience or equivalent.
• Post-secondary degree is preferred.
• Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Excellent knowledge of medical and legal terminology.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to .

All Wawanesa job applicants are subject to Wawanesa's .