Certification Specialist - Bilingual (English & French)

Global Payments; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A top-tier payment solutions provider in Montreal is seeking a Technical Support Specialist. The position involves providing technical support to product teams and merchants, preparing test scripts, and analyzing results. Ideal candidates hold a college degree, have 2-5 years of experience, and are bilingual in French and English. This role offers an engaging work environment with opportunities for career advancement and flexible remote work options.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work option

Qualifications

• 2-5 years of experience in a similar role.
• Strong writing skills for clear specifications and reports.
• Knowledge of credit card operations and regulations is essential.

Responsibilities

• Provide technical support to the product group and merchants.
• Prepare customized POS test scripts and verify results.
• Act as a Subject Matter Expert for new certifications.

Skills

Technical support

Bilingual (French/English)

Strong communication skills

Problem-solving skills

Education

College degree in Business, Administration, IT, or a related field

Job description

Overview

Employer Industry: Payment Solutions

Why consider this job opportunity

• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available for candidates based in the GTA
• Engaging and dynamic work environment with a focus on innovation
• Chance to work with leading-edge payment technology and software solutions

Responsibilities

• Provide technical support to the product group and merchants on new products and integrations
• Prepare customized POS test scripts and generate test scripts to verify results
• Act as a Subject Matter Expert for new certifications and assist external developers
• Coordinate testing with partner companies to ensure quality assurance before deployment
• Analyze and report on testing results, identifying defects and making recommendations

Qualifications

• College degree in Business, Administration, IT, or a related field
• 2-5 years of experience in a similar role
• Bilingual (French/English) is required
• Strong communication and writing skills for clear specifications and reports
• Knowledge of credit card operations and regulations, including Visa, MasterCard, and AMEX

Preferred Qualifications

• Familiarity with Tandem and Base-24 systems
• Proven ability to manage multiple tasks under time constraints
• Strong problem-solving and investigative skills

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