Catering Sales Manager & Servicing Manager

Sonesta Hotels; Toronto; On-site; CAD 65,000 - 70,000; Full time

Job summary

A hotel management group in Toronto is seeking a Catering Sales Manager responsible for driving results and ensuring exceptional service for guests. The ideal candidate will have sales experience and a strong understanding of hospitality. Responsibilities include managing client relationships, executing events, and collaborating with various teams. Benefits include competitive pay and a range of employee perks. This role exemplifies a commitment to quality service and guest satisfaction.

Benefits

Food and Beverage Discount

RRSP Match

Competitive Medical and dental benefits

Tuition reimbursement

Employee Assistance Program

Paid vacation

Qualifications

• 1-2 years of sales or catering experience required.
• Fluent in English; other languages preferred.
• Strong knowledge of hotel and food & beverage operations.

Responsibilities

• Drive results through direct sales.
• Develop and maintain a client base.
• Service social and group events from initial booking to execution.

Skills

Sales skills

Problem-solving skills

Interpersonal communication

Organizational skills

Attention to detail

Education

Some College

Job description

Overview

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Catering Sales Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. The Catering Sales Manager’s primary responsibility is to drive results through their entire department and achieve hotel’s revenue and profitability goals. The Catering Sales Manager will develop business through direct sales solicitation; secure new accounts, maintain existing accounts, service group programs & catering functions, and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.

Job Description

Work Environment This position works mostly in a service environment, with some office time. Strong floor presence is required.

Expected Hours of Work

• Monday to Friday, 8:30am to 5pm
• May occasionally be asked to work in evening or on the weekend

Education and Experience

• Some College plus 1-2 years sales or catering related experience, or equivalent combination of education and experience.
• Knowledge of hotel and food & beverage operations preferred.
• Must speak fluent English. Other languages preferred.
• Understanding of and previous experience in a union environment a plus.

Principal Duties & Responsibilities (Essential Functions)

Guest Experience & Brand Standards

• Consistently deliver the hotel’s GUEST service model, ensuring warm, personalized, and proactive service at all touchpoints.
• Own and resolve guest requests or concerns, ensuring guest satisfaction before, during, and after events.

Sales & Business Development

• Develop and maintain a strong client base across social, corporate, and group segments through proactive inside and outside sales efforts.
• Actively prospect, qualify, negotiate, and secure new catering, social, and small meeting business to meet or exceed revenue goals.
• Prepare, negotiate, and manage contracts, room blocks, function space, and catering event orders within approved guidelines.
• Respond to inquiries and prepare tailored proposals in accordance with departmental standards.

Event Planning & Execution

• Service social and group events from initial booking through on-site execution, including management of group room blocks.
• Coordinate with hotel departments to ensure all event details are communicated and delivered to standard.
• Conduct site inspections, client meetings, and special event presentations both on-site and off-site.
• Be present for events as needed to ensure proper setup, execution, and guest satisfaction.

Client Relationship Management

• Maintain accurate client files and sales systems, ensuring timely updates and reporting.
• Conduct post-event follow-up to confirm satisfaction and secure repeat business.
• Entertain and host clients in alignment with company and hotel policies.

Financial & Administrative Responsibilities

• Contribute to budgeting, forecasting, and sales reporting for assigned market segments.
• Support achievement of revenue and expense targets in collaboration with leadership.
• Participate in sales action planning, trade shows, sales trips, and industry events as assigned.

Leadership & Collaboration

• Promote teamwork and service excellence through daily communication and cross-departmental collaboration.
• Lead by example, operating with integrity, professionalism, and respect.
• Support a positive workplace culture aligned with company values and GUEST People Standards.

Additional Responsibilities

• Assist clients with menu planning and event details in coordination with the Banquet and Culinary teams.
• Perform other duties as assigned.

The ideal candidate will have:

• Proven track record delivering exceptional guest and client experiences.
• Strong sales, analytical, and problem-solving skills with the ability to take action.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and ability to prioritize effectively.
• Knowledge of the hotel and hospitality industry.
• Ability to interact professionally with guests, colleagues, and third parties to reflect positively on the hotel and brand.
• Physical ability to stand, walk, bend, lift up to 25 lbs, and move within hotel spaces as required.
• Willingness to work nights, weekends, or holidays, and travel for events, workshops, or trade shows as needed.
• A valid driver’s license may be required.

Passion for social luxury and creating memorable, high-touch events.

Additional Job Information/Anticipated

Pay Range

Pay Range: $65,000.00 to $70,000.00 annual base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience and are eligible for a bonus plan.

Union/Non-Union Position: This is a non-union role

Job vacancy: This is an active posting and is a vacant position.

While AI may assist in some aspects of the recruitment process it does not replace human decision making. Qualified individuals review all candidate applications and make the final hiring decisions.

Accessibility for Ontarians with Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

• Food and Beverage Discount
• RRSP Match
• Tool and shoe reimbursement
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short term disability
• program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

• Food and Beverage Discount
• Employee discounted hotel rate
• Tool and shoe reimbursement
• Various employee perks and benefits
• Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.