Casual Outlet Server

Gateway Casinos & Entertainment; Rama; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading entertainment company is seeking an Outlet Server to enhance the dining experience for customers. Responsibilities include taking orders, serving food and beverages, and ensuring excellent customer service. Ideal candidates will have a year of customer service experience and must be able to manage a fast-paced work environment. Candidates are also required to have Smart Serve certification or be willing to obtain it.

Benefits

Exciting work environment

Variety of shifts

Opportunities for growth

Paid time off

Extended health and dental plan options

Qualifications

• 1 year direct customer service experience in a fast-paced environment.
• Must be able to carry out duties requiring lifting of up to 44 lbs.
• Must have or be able to acquire Smart Serve certification.

Responsibilities

• Set tables and maintain proper table maintenance.
• Take menu orders and serve food and beverage to guests.
• Provide superior customer service in a timely manner.

Skills

Direct customer service experience

P.O.S usage

Wine service knowledge

Reliable work ethic

Time management skills

Ability to lift heavy items

French language skills

Education

Smart Serve certification

Job description

Overview

Wages: Start Rate: $ 17.20; 520 Hour Rate: $ 17.20; 1-Year Rate: $ 17.89

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Employee-driven recognition program

The Position

Casino Rama is looking for experienced, customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers. As an Outlet Server at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well as in banquets.

Key Responsibilities

• Set tables and maintain proper table maintenance
• Take menu orders and serve food and beverage to guests
• Directly or indirectly provide for superior customer service; respond to customers inquiry in a timely and professional manner; satisfy customer requests within established rules of etiquette
• Understand and adhere to restaurant specific standards of service
• Comply with Liquor License Act and adhere to all Casino Rama Policies and Procedures
• Maintain a professional appearance as per company grooming policy
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times
• Work in cooperation with supervisor and other co-workers and promote excellent employee relations with co-workers
• Be responsible to self-tender and use a P.O.S. system depending on the outlet scheduled
• Perform other duties as required and based on the needs of the outlet to which assigned

What You Bring

• 1 year direct customer service experience in a fast paced environment, similar position preferred
• Ability to use P.O.S (Point of Sale) and tender own transactions with accuracy
• Previous experience and knowledge of wine service and beverage products
• Reliable and dependable work ethic
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment
• Must be able to carry out essential duties that require frequent lifting of dishes, trays, cutlery and other related service products from 2-44 lbs
• Must be able to withstand frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift, balance and extend in order to provide service
• Ability to walk and stand for prolonged periods (regular work shift 8 hours)
• French language skills (verbal and written) are an asset
• Must have or be able to acquire Smart Serve certification

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Notice

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