CASEWORKER HUMAN SERVICES INTEGRATION

City of Toronto; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major municipal employer in Toronto seeks a Caseworker for the Human Services Integration team. This role involves assessing applications for income support programs and providing information and referrals to clients. The ideal candidate will hold a degree in social sciences, possess strong customer service skills, and have the ability to work effectively with vulnerable populations. Salary ranges from $38.58 to $42.26 per hour, with opportunities for permanent positions.

Qualifications

• Experience working in a social services setting with vulnerable populations.
• Proficiency in a technical environment with excellent computer skills.

Responsibilities

• Collects documents and evaluates information.
• Reviews applications for income support including Ontario Works and Child Care Fee Subsidy.
• Assesses and determines eligibility for income support.

Skills

Customer service skills

Technical proficiency

Effective communication

Education

Degree or Diploma in Social Sciences or Social Services

Job description

• Job ID: 59380
• Job Category: Community & Social Services
• Division & Section: Social Development, Finance & Admin, HSI Application & Support Office
• Work Location: 1530 Markham Road
• Job Type & Duration: Full-Time, 8 Permanent Vacancies
• Hourly Rate and Wage Grade: $ 38.58 - $42.26
• Shift Information: Monday to Friday, 35 Hours per Week
• Affiliation: Local 79
• Number of Positions Open: 8
• Posting Period: 05-Dec-2025 to 19-Dec-2025

Job Description

The Human Service Integration Application & Support Centre provides services in relation to assessment and eligibility for income support programs including Child Care Fee Subsidy, Ontario Works and Rent Geared to Income, and provides City of Toronto residents with information, referrals and support in applying for City income tested programs.

Major Responsibilities

Reporting to Supervisor, Human Services Integration, the Caseworker Human Services Integration will have a variety of responsibilities, including:

• Collects documents and evaluates information.
• Reviews, processes and ensures applications are complete for income support including Ontario Works, Child Care Fee Subsidy, Rent Geared to Income, Welcome Policy, Fair Pass Transit as well as other associated benefits and services offered by Toronto Shelter Support Services (TSSS), Children's Services (CS) and Toronto Employment & Social Services (TESS) Divisions.
• Assesses and determines initial eligibility for income support
• Validates client eligibility by contacting various sources, e.g. financial institutions, employers, landlords, other municipalities, thereby cross referencing information in accordance with Provincial Legislation and Corporate and Divisional policies and procedures.
• Provides assistance and answers inquiries related to income support and associated services and benefits. Responds to emergency situations involving clients by assessing a situation, presents and implements solutions.
• Acts as the first point of contact for individuals requesting information on or applying for income support and related services, and provides information and referrals related to financial and social needs, including information on the services and benefits offered across Children's Services, Shelter Support & Housing Administration, and Toronto Employment & Social Services Divisions.
• Acts as the first point of contact for receiving client complaints related to various income support programs including Child Care Fee Subsidy, Ontario Works, and Rent Geared to Income.
• Registers complaints into the system and notifies the appropriate division contact of the new complaint.
• Supports residents and clients in utilizing self-serve options.
• Creates and maintains digital client files and documents all interactions with clients.
• Collects, uploads and reviews resident and client application related documentation, and ensures completeness of client profile in the system.
• Operates computers utilizing a variety of software packages.
• Completes applications and required forms by creating an individual case file and calculates, based on income and other related factors, the rate of subsidy to be granted to clients.
• Edits computer reports and makes necessary adjustments.
• Schedules appointments for fee subsidy applicants.
• Provides explanation on relevant policies, procedures and client responsibilities related to Ontario Works, Child Care Fee Subsidy, Rent Geared to Income and other income support programs.
• Participates as a member of a multi-disciplinary team and liaison to Toronto Children's Services, Toronto Employment and Social Services, and Access to Housing.
• Participates in team quality assurance programs and provides suggestions and feedback for service delivery and improvement.
• Liaises and collaborates with community partners and agencies by phone and email to identify and support clients in accessing core income support and related services and benefits.
• Maintains current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client populations.

Key Qualifications

• Degree or Diploma in Social Sciences or Social Services and/or equivalent combination of education and experience.
• Experience working in a social or community based services setting servicing vulnerable populations.

Your application must describe your qualifications as they relate to:

You must also have:

• Proficiency working in a technical environment with excellent computer skills.
• Strong customer service skills and ability to establish and maintain effective consulting relationships with clients.
• Ability to communicate effectively both verbally and in writing with all levels of staff, the public and clients while maintaining objectivity.
• Ability to compile information, perform calculations, edit computer reports, and make necessary adjustments.
• Ability to work in an office/call centre environment.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.