Cargo Customer Service Agent

Ledcor Construction, Inc.; Yellowknife; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation company in Yellowknife is seeking a Cargo Customer Service Agent to handle incoming deliveries and interact with customers and the community. The ideal candidate will have a High School Diploma, strong communication skills, and the ability to lift heavy packages. This full-time position emphasizes safety and teamwork within the warehouse environment.

Qualifications

• Previous experience in a warehouse or shipping environment is an asset.
• Ability to work independently and in a team.
• Strong focus on safety culture.

Responsibilities

• Receive, unload and place all incoming deliveries.
• Represent the organization effectively with customers.
• Inspect incoming packages for defects and damages.
• Prepare products for shipment.
• Follow health and safety policies.

Skills

Communication skills

Client relationship management

Basic Microsoft Office skills

Ability to lift up to 70 lbs

Positive attitude

Education

High School Diploma or equivalent

Job description

Overview

Location: Yellowknife, NT, Canada
Date Posted: Sep 9, 2025
Job ID: R25698
Job Status: Full-Time

Description

As a Cargo Customer Service Agent with the Summit Air team in Yellowknife you are responsible for incoming deliveries, customer and community interaction. Summit Air, headquartered in Yellowknife, NWT, operates across Canada, specializing in passenger charters, cargo transport, and customized flight solutions for industry-leading clients with a legacy of excellence in northern and remote aviation. Apply today to join our incredible team in Yellowknife, NT! Learn more at www.flysummitair.com

Headquartered in Yellowknife, Summit Air operates across Canada with a focus on cargo transport, passenger charters, and customized flight solutions for industry-leading clients.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Responsibilities

• Receive, unload and place all incoming deliveries appropriately
• Represent the organization effectively in front-facing situations with customers and the community
• Compare bills of lading with actual goods received
• Inspect all incoming packages/products for defects and damages
• Prepare products for shipment
• Adhere to and follow SOPs
• Follow health and safety policies
• Work as part of the warehouse team, collaborating and suggesting ways to improve warehouse procedures and practices
• Ability to obtain Restricted Area Identification Card

Qualifications

• High School Diploma or equivalent
• Previous experience in a warehouse or shipping environment would be an asset
• Proven skills in communication and client relationship management
• Ability to load and unload trucks (lifting up to 70 lbs)
• Basic Microsoft Office (Excel, Word) skills
• Positive attitude and good communication skills
• Ability to work both independently and as part of a team
• Strong focus on safety culture

Work Conditions

• The role is based at our Yellowknife office and requires on-site presence

Additional Information

Summit Air, a member of the Ledcor Group of Companies, delivers customized fleet and aviation solutions safely and reliably to support Canada's North and beyond. We have one of the largest and most diverse fleets in the industry. From moving cargo, to transferring passengers, to recreational flights for adventurers seeking to discover the North, we are a one-stop solution. Learn more at www.flysummitair.com

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity: At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

27 Yellowknife Airport, 100 Dickins Street, Yellowknife, NT