Capital Markets Investigations Co‑op: Client Care & Risk

RBC; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Halifax is seeking an Investigations Officer. This position involves managing investigations and compensation claims while ensuring exceptional client service. The ideal candidate will possess a university degree or equivalent experience along with strong analytical and negotiation skills. Relevant banking knowledge and capability to work in a team environment are also essential. This is a full-time student co-op position focused on developing your career in Capital Markets.

Qualifications

• Must have co-op/internship experience in investigations or banking operations.
• Knowledge of international banking procedures and policies.
• Strong understanding of banking and capital markets activities.

Responsibilities

• Manage investigation and compensation queues under guidelines.
• Maintain established caseload benchmarks.
• Deliver high-quality, timely service to clients.

Skills

Communication skills

Leadership

Problem solving skills

Analytical skills

Judgement

Education

University degree or College Diploma

Tools

RBFG applications (BESS, EGL)

Rimms

Rats

StorQM

Intellimatch

Intellitracs

Job description

A leading financial institution in Halifax is seeking an Investigations Officer. This position involves managing investigations and compensation claims while ensuring exceptional client service. The ideal candidate will possess a university degree or equivalent experience along with strong analytical and negotiation skills. Relevant banking knowledge and capability to work in a team environment are also essential. This is a full-time student co-op position focused on developing your career in Capital Markets.