Canada Remote IT Service Desk Technician – Work from Home

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A Company in IT Services seeks a Remote IT Service Desk Technician to provide technical support across Canada. The role involves troubleshooting issues, managing service desk tickets, and assisting users. Ideal candidates should have strong IT skills and customer focus. The position offers flexible hours, competitive pay, and opportunities for professional development in a remote work environment.

Benefits

100% remote work environment

Paid training and continuous professional development

Flexible work hours

Qualifications

• 0–2 years of experience in IT support or technical troubleshooting.
• Experience with remote troubleshooting is an asset.
• Entry-level applicants welcome; training will be provided.

Responsibilities

• Provide first-level technical support via chat, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues.
• Assist users with system access and other configuration requests.

Skills

Strong understanding of Windows and/or macOS operating systems

Familiarity with IT tools: ticketing systems and remote access platforms

Excellent written and verbal communication skills

Ability to multitask in a fast-paced environment

Strong analytical and troubleshooting abilities

Customer-centric mindset

Job description

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Remote IT Service Desk Technician to support our growing team across Canada. In this role, you will serve as the first point of contact for technical inquiries, helping users troubleshoot issues, resolve system errors, and maintain smooth day-to-day technology operations. This is a fully remote position designed for individuals who excel in problem-solving, communication, and delivering exceptional technical support.

Key Responsibilities

• Provide first-level technical support via chat, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network-related issues.
• Assist users with system access, password resets, and configuration requests.
• Escalate complex issues to Level 2/3 teams as needed with clear documentation.
• Monitor and manage service desk tickets to ensure timely resolution.
• Guide users through troubleshooting steps in a clear and patient manner.
• Maintain accurate records of incidents, solutions, and workflows.
• Support device setup, updates, and remote installation procedures.
• Ensure adherence to IT security and data protection protocols.
• Participate in regular team meetings and contribute to process improvement.

Required Skills and Qualifications

• Strong understanding of Windows and/or macOS operating systems.
• Familiarity with common IT tools: ticketing systems, remote access platforms, and diagnostic utilities.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong analytical and troubleshooting abilities.
• Customer-centric mindset with a focus on delivering timely, effective support.
• Ability to work both independently and collaboratively.

Experience

• 0–2 years of experience in IT support, helpdesk, or technical troubleshooting roles.
• Experience with remote troubleshooting is an asset but not required.
• Entry-level applicants are welcome; training will be provided.

Working Hours

• Flexible remote schedule with options for day, evening, or weekend shifts.
• Full-time and part-time availability depending on business needs.
• Must be able to work within Canadian time zones.

Knowledge, Skills, and Abilities

• Basic understanding of computer networks, VPNs, and system connectivity.
• Knowledge of Office 365, cloud tools, and common business applications.
• Ability to follow guided troubleshooting workflows and technical procedures.
• Strong organizational skills and attention to detail.
• Ability to remain calm, patient, and professional in stressful situations.
• Willingness to learn new technologies and adapt to evolving needs.

Benefits

• 100% remote work environment.
• Competitive pay with performance-based incentives.
• Paid training and continuous professional development.
• Opportunities for career growth within IT and technical support functions.
• Flexible work hours to support work-life balance.
• Supportive and inclusive team culture.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on creating a work environment where employees feel valued, supported, and empowered to grow. You will join a diverse team of professionals passionate about technology, innovation, and exceptional customer support. We offer long-term career development, continuous learning opportunities, and a remote-friendly culture that fits your lifestyle.

How to Apply

Interested candidates are encouraged to submit their application through The Elite Jobs official hiring portal. Please include:

• Updated resume
• Brief cover letter outlining your interest and suitability
• Any relevant certifications (optional)

Successful applicants will be contacted for a virtual interview.