Canada Patient Operations Lead — Scale Impactful Care

Eucalyptus; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A digital health solutions company in Toronto is seeking an Operations Lead to drive the growth of their Canadian patient support operations. This role involves managing a team, optimizing workflows, and analyzing performance data to ensure patient satisfaction. Candidates should have 4-5 years of relevant experience, leadership skills, and a strong analytical mindset. Join this ambitious team to contribute to meaningful healthcare solutions for Canadians.

Benefits

Career development support

Autonomy in problem-solving

Impactful work environment

Qualifications

• 4-5+ years of experience in operations or customer service.
• Experience in a fast-paced or regulated environment is ideal.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and grow a team of patient support agents.
• Improve coordination between support and clinical teams.
• Lead resolution of high-impact patient issues.

Skills

Team leadership experience

Fluency in English

Analytical and problem-solving skills

Organised and adaptable

Empathetic and patient-first mindset

Tools

Ticketing systems (e.g., Zendesk)

Excel

Google Sheets

Job description

A digital health solutions company in Toronto is seeking an Operations Lead to drive the growth of their Canadian patient support operations. This role involves managing a team, optimizing workflows, and analyzing performance data to ensure patient satisfaction. Candidates should have 4-5 years of relevant experience, leadership skills, and a strong analytical mindset. Join this ambitious team to contribute to meaningful healthcare solutions for Canadians.