(CAN) OMNI Lead Department Manager

WALMART CANADA; Nanaimo; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading retail company in Nanaimo is seeking a candidate to assist in the leadership of the OMNI area. The role involves providing excellent customer service, coordinating task completion, and supporting associates' training. The minimum pay rate starts at $21.10, determined by relevant experience.

Qualifications

• Must be 16 years or older.
• Ability to provide excellent customer service and address customer issues.

Responsibilities

• Assist in leadership and coordination of the OMNI area.
• Provide excellent customer service and assist customers effectively.
• Assess overall presentation and delegate daily tasks.

Job description

Position Summary: To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.

What you'll do:

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the OMNI Assistant Manager and the Store Management Team.
• Assesses the overall presentation of OMNI area, noting deficiencies for corrective action.
• Delegate, assist and follow up on completion of daily OMNI activities.
• Support with scheduling as needed.
• Review, follow-up and action any opportunities on key OMNI metrics - Presubs, FTPR, CSAT etc.
• Participates in the training and development of the OMNI Associates , and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of Spark App Checklists and ensuring displays and fixtures are secure and free of debris.

The minimum rate of pay for this position starts from $21.10. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Age – 16 or older

Preferred Qualifications

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

6801 Island Hwy N, Nanaimo, BC V9T 6N8, Canada