Call Center Sales Agent - Client TELUS Communications

The Acquisition Group; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading sales and marketing firm is seeking a full-time Call Center Sales Agent to represent TELUS Communications in Burnaby, Canada. The role requires a passion for customer service and offers training, competitive compensation, and opportunities for advancement based on performance. Candidates should possess a positive attitude, be energetic, and willing to work in a fast-paced environment. This position includes a range of responsibilities from educating customers to addressing inquiries.

Benefits

Fun, team-building environment

Travel Opportunities

Leadership workshops & development

Recognition for top performers

Competitive compensation package

Qualifications

• Passionate for customer service and sales.
• Must have a positive attitude and be able to work independently.
• Ability to multitask effectively.

Responsibilities

• Educate customers about TELUS products and services.
• Make outbound calls to raise community awareness.
• Assist with inbound calls to handle customer inquiries.
• Ensure a great customer experience while maintaining confidentiality.

Skills

Customer service orientation

Empathy

Strong work ethic

Positive attitude

Multitasking

Job description

Enjoy working in a fast-paced work environment? Are you people-oriented, career-driven, and value excellent CUSTOMER SERVICE and SALES?

Here’s a rare opportunity to join one of Canada’s most trusted and diversified brands in the marketing and consulting industry! The Acquisition Group is a leading sales and marketing firm that specializes in client acquisitions. The Acquisition Group is a place where you can start fresh and build a fulfilling career.

We are looking for candidates to join our expanding team as call center agents to represent our client, TELUS Communications. This position offers full-time hours. We will provide all the knowledge and training on-site; previous sales or call center experience is an asset, but not required. The main requirement of the role is a positive attitude and a willingness to learn new things!

A successful candidate thrives in a fast-paced environment and is an empathetic and highly motivated individual who is passionate about flourishing.

Duties and Responsibilities of the Call Center Sales Agent:

• Educating customers about the products and services offered by TELUS
• Making outbound calls to create awareness in the community regarding services and new promotions
• Taking inbound calls to solve customers’ inquiries and concerns
• Listening to and understanding customer needs and answering any questions they may have
• Providing a great customer experience while keeping customer information confidential
• Working with a dedicated and passionate team who will assist you and work alongside you to provide a best-in-class customer experience!

Qualifications of the Call Center Sales Agent:

• Passionate for customer service and sales
• An empathetic and caring approach
• Strong work ethic
• A positive attitude
• Must be able to work independently and be great at multitasking!

Additional Requirements:

• Ability to Work Full-Time
• Ability to pass a Criminal Background check
• Previous customer service/sales/call center experience preferred, not required
• 18 years of age and older

Benefits & Our Culture:

The call center team at our company offers an environment where our team members' ideas are not only heard but implemented. We offer a team-based environment; however, our team members are expected to be self-disciplined in managing their own time and work schedule.

• Fun, team-building environment
• Travel Opportunities
• Leadership workshops & development
• Recognition for top performers
• Competitive compensation package, including hourly salary plus uncapped commissions and bonuses
• Advancement to management based on performance, not seniority.

This is a full-time position with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, and enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.