Business Support Analyst

Government of Saskatchewan; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial governmental organization in Regina is seeking a full-time Business Support Analyst. The role involves supporting the CJIMS application, managing stakeholder relationships, and utilizing business analysis principles. Ideal candidates will have in-depth knowledge of CJIMS and strong communication skills. The position offers a comprehensive benefits package, including vacation and career advancement opportunities.

Benefits

Comprehensive benefits package

Earned vacation

Bi-weekly Earned Days Off

Qualifications

• In-depth experience with the CJIMS application.
• Excellent organizational and communication skills.
• Ability to manage change and support operational activities.

Responsibilities

• Support the CJIMS application by directly contacting users.
• Develop business cases and prepare documentation.
• Troubleshoot stakeholder requests in a support desk style.

Skills

Business analysis principles

Stakeholder management

Microsoft Azure DevOps

Microsoft D365

SharePoint

Tools

ServiceNow

Microsoft Office Suite

Job description

Business Support Analyst-INF004952 Employment Type: Permanent Full-time

Location(s): SK-Rgna-Regina

Ministry: 003 Justice

Salary Range: $40.375-$50.593

Hourly Grade: SGEU.11

The Opportunity

The Technical Design and Delivery (TDD) Team is seeking a well-rounded professional to join us in a full-time permanent position as a Business Support Analyst (BSA) by assisting the team in supporting the CJIMS application. This team is responsible for the day-to-day support of CJIMS through direct contact with the users and stakeholders of the system and supporting CJIMS stakeholders when changes are requested.

This position will be of interest to individuals with in-depth CJIMS user experience, with strong knowledge of business analysis principles, excellent organizational and communication skills, and who thrive on playing a key role in bridging the gap between business and technology within CJIMS and other related applications.

The Ideal Candidate

The ideal candidate will be an experienced professional who is comfortable dealing with a variety of stakeholders, managing change and supporting day-to-day operational activities of the CJIMS system. Typically, the knowledge and experience required to achieve the above is obtained through:

• Extended knowledge of the CJIMS application.
• Strong knowledge of Business Analysis principles, including requirements gathering, stakeholder management, process modeling and solution evaluation through a combination of education and experience.
• System and process management tools including Microsoft Azure DevOps, Microsoft D365, SharePoint, ServiceNow and the Microsoft suite of applications (e.g., Word, Excel).

Demonstrated Ability To

• Act as a change agent that provides a lead role in business improvement activities to ensure client expectations, requirements, and government priorities are met.
• Troubleshoot issues and respond appropriately to stakeholder requests and user concerns by email, phone, or other methods in a ‘support desk’ style environment.
• Develop business cases that review existing services or processes, determine future business needs or opportunities, and recommend strategies that satisfy client needs and objectives.
• Assist clients in gathering technical and non-technical business requirements and preparing relevant documentation.
• Develop test cases and test solutions.
• Develop and facilitate training for individuals and groups.
• Evaluate industry trends and analyze similar service offerings in other jurisdictions to identify opportunities and develop strategies for continued business / service improvement.
• Provide clear and concise verbal explanations, promote the use and value of new technologies and features, and present accurate technical information to a wide variety of technical and non-technical audiences in a clear, accurate and understandable manner.
• Manage relationships and communications with vendors, stakeholders and other 3rd parties as required.
• Competently use Microsoft tools (Word, Excel, PowerPoint, SharePoint, etc.).
• Always consider system security, privacy, legislative and legal requirements, including user levels and roles and creating and maintaining user accounts for CJIMS and related systems.
• Be client-focused, analytical, organized, adaptable, creative and respectful.
• Be prepared for a fast-paced, high-pressure work environment with changing priorities and tight deadlines.

What We Offer

• Dynamic, challenging work for talented individuals.
• Comprehensive benefits package including pension.
• Earned vacation, and Bi-weekly Earned Days Off (EDO).
• Learning, development, and career advancement opportunities.

Candidates are asked to clearly describe in their cover letter where they have acquired the required knowledge and abilities. Candidates will be screened on the basis of this information.

We are committed to workplace diversity. Hours of Work: A - SGEU Office 36 - one day off every two weeks

Number of Openings: 1

Closing Date: Oct 4, 2025, 11:59:00 PM