Business Relations Manager

Grifols; Mississauga; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A global healthcare company is seeking a Business Relations Manager in the Mississauga area. This role involves managing customer relationships, developing strategic plans, and requires significant travel across Ontario. Ideal candidates should have a university degree, over 5 years of experience in the biotech or pharmaceutical sectors, and strong leadership skills. Excellent communication and customer management skills are essential. Competitive compensation and opportunities for growth are offered.

Qualifications

• 5+ years of relevant experience in biotech or pharmaceutical industries.
• Knowledge of Canada's Blood Operators and regulations.
• Demonstrated success in building customer advocates.

Responsibilities

• Build relationships with key opinion leaders to drive brand recognition.
• Develop annual territory plan in collaboration with Deputy Director.
• Participate in team meetings and foster innovative team environments.

Skills

Customer relationship management

Communication skills

Leadership

Business acumen

Flexibility

Education

University degree or equivalent

Job description

Overview

Would you like to join an international team working to improve the future of healthcare? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

The Business Relations Manager is a customer-facing, field-based role in the Canada Commercial organization reporting to the Deputy Director Business Relations and playing a vital organizational role in ensuring fulfillment and ongoing success of Grifols strategic collaborations in Canada. This role is responsible for managing Grifols local brand reputation, connecting Canada’s business strategy with the customer and ultimately to ensure preference for Grifols products and services in driving strong pull-through demand at regional and national levels. As a champion for compliant and ethical behaviour, this role will effectively demonstrate appropriate customer relationship management and stakeholder engagement across Grifols customer base in transfusion medicine, hematology, immunology, neurology, pulmonology and critical care. This role focuses on building strong customer advocates, understanding and addressing diverse customer needs, exceeding customer expectations in response time and product knowledge, and driving long-term customer loyalty through credible interactions and effective face-to-face management of customer expectations. With excellent interpersonal skills, this role is responsible for fostering and maintaining strong team collaboration, ensuring decision-making alignment with the Deputy Director Business Relations, and modeling persistence in the face of setback.

This position has direct reporting to the Deputy Director Business Relations. It is a field-based position and requires 75-85% travel with assigned territory coverage, which may encompass more than one territory and is located in South Western Ontario.

Responsibilities

• Build and develop deep, impactful relationships with Canadian key opinion leaders to secure and maintain strong brand recognition and preference for Grifols products and services, driving pull-through demand to achieve annual sales goals.
• Develop annual territory plan with the Deputy Director Business Relations outlining advocacy development goals, product branding objectives and defined measures of success for effective customer relationship management.
• Support an effective and collaborative team environment by participating in regular team meetings and driving a culture of innovation, creativity, value and teamwork that reflects Grifols desired behaviours and attitudes.
• Establish regular self-directed learning to enhance expertise on Grifols products, programs and services, as well as market knowledge including blood operators, Canadian compliance and local hospital policies and procedures as they pertain to Grifols.
• Model leadership behaviours in alignment with Grifols code of conduct to preserve the company identity through day-to-day tasks, activities and customer interactions based on honesty, integrity and ethical values.

Qualifications

• University degree or equivalent.
• At least 5 years of relevant experience in a biotech, pharmaceutical or regulated environment; working knowledge of Canada's Blood Operators and the plasma-derived medicines industry in Canada.
• Excellent customer relationship management and proven success in building customer advocates.
• Superior knowledge of Canada business/industry regulations and Grifols products and services.
• Excellent communication skills and ability to manage internal and external customer expectations.
• Knowledge of performance evaluation metrics in a business setting and ability to adopt new tools/approaches for tracking.
• Strongly collaborative; demonstrated flexibility for exploring alternative methods for goal achievement.
• Strong business acumen with sound judgement.
• Self-directed learner and highly motivated to be product and knowledge expert.
• Ability to travel both in-province and out-of-province for 75-85% of job requirement.
• Candidate must have demonstrated leadership and team-building skills and proven success in building customer advocates.

Work Environment

Work is performed in the field in physician and healthcare provider offices or local meeting locations. Frequent travel to visit customers. Light to moderate lifting up to 25 lbs. Regular driving to site locations. Ability to communicate clearly with diverse groups of healthcare providers and professionals about Grifols products and services.

LI-TN1

Notice to Agencies and Equal Employment Opportunity

Third Party Agency and Recruiter Notice: Agencies that present a candidate to Grifols must have an active nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Agencies may only submit candidates to positions they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered Grifols candidates.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law.