Business Process Improvement Specialist

City of Burnaby; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

A municipal government is seeking a Business Process Improvement Specialist to lead workflow improvement initiatives, analyze business needs, and develop recommendations for enhancing efficiency. Candidates should possess a Bachelor's degree in Business Administration or a related field, alongside training in Lean/Six Sigma. The role is temporary full-time until December 31, 2026, and applications are open until October 2, 2025.

Qualifications

• Sound related experience as a continuous improvement professional, preferably in a municipal government setting.
• Formal training in Lean/Six Sigma and project management methodology.
• Considerable knowledge of business process planning principles.

Responsibilities

• Lead project initiatives for improvement of business workflows.
• Analyze and document current work processes to identify inefficiencies.
• Design solutions to enhance processing speed and accuracy.

Skills

Critical analysis

Strategic thinking

Problem solving

Effective communication

Software applications proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

Energov

Microsoft Excel

Microsoft Visio

Job description

Overview

Job Title: Business Process Improvement Specialist

Competition No: 2025-279

Duration: Temporary Full Time

Salary: $7,629 – 7,946 – 8,285 – 8,647 – 9,014/month (2024 Rates)

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM – 4:45 PM (Nine-Day Fortnight)

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement

Last Updated: 9/22/25

Responsibilities

• Lead project initiatives for improvement of business workflows, procedures, and tools.
• Lead process improvement projects based on data analyses; define project scope and requirements; establish metrics and track performance goals to support management decisions on strategy, operations, and cost saving objectives.
• Consult with various departments to assess business needs; analyze and document current work and system processes performed by staff; identify inefficiencies and bottlenecks in workflows; review data on processing times and resource utilization.
• Design and recommend solutions to enhance the speed and accuracy of processing workflows related to organizational structures, system implementations, policies and procedures.
• Develop frameworks to monitor and evaluate performance and results; gather and incorporate feedback for continuous improvements; monitor and evaluate the impact of implemented changes.
• Prepare and conduct presentations to demonstrate value propositions; facilitate decision-making workshops; lead, consult and participate in cross-functional teams to deliver current and future state process mapping and other business process reviews; develop recommendations for improvements.
• Prepare and maintain a variety of documents, files, and reports related to the work; perform related work as required.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a related discipline including formal training in Lean/Six Sigma and project management methodology; plus sound related experience as a continuous improvement professional, preferably in a municipal government setting; or an equivalent combination of education, training and experience.
• considerable knowledge of principles, methodologies, tools, and standards applicable to business process planning and related project management, change management, performance measurement and reporting; techniques and methodologies such as Lean/Six Sigma; municipal processes, procedures, bylaws and policies related to land development and approvals.
• Ability to analyze critically, think strategically, and solve complex problems; to communicate effectively both orally and in writing and to translate technical information into plain language.
• Skill in the operation of software applications and ERP systems such as Energov and Microsoft Suite (e.g. Excel, Visio).

Details

• This is a temporary full time position until December 31, 2026.

Application

Please apply online by October 2, 2025.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Visit us at www.burnaby.ca