Business Analyst - Operations Transformation

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Business Analyst to join the Operations Transformation Team. In this role, you will analyze data sets, translate business processes, and support project execution to drive major changes. Ideal candidates are detail-oriented communicators with strong analytical skills and proficiency in Microsoft Office. The position offers the chance to work in a dynamic environment, contributing to impactful decisions and nurtures professional development through coaching and a supportive team culture.

Benefits

Competitive salary

Professional development opportunities

Dynamic team environment

World-class training program

Qualifications

• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Strong analytical and critical thinking abilities, focusing on problem-solving.
• Experience managing large datasets for insightful reporting.
• Ability to work collaboratively on projects and individually.
• Desire to prioritize client needs in solution development.

Responsibilities

• Drive impactful work across the Direct Investing team.
• Analyze data sets to identify business opportunities.
• Translate business needs into actionable plans.
• Assist with communication and relationship management of stakeholders.
• Support monthly reporting for invoice management.

Skills

Microsoft Office (PowerPoint, Excel)

Analytical skills

Critical thinking

Relationship management

Collaboration

Data management

Communication

Job description

What is the opportunity?

We are seeking a Business Analyst to join the RBC DI Operations Transformation Team to support driving major change at RBC Direct Investing. Success in this role will require an individual who is highly organized, detail-oriented (accurate and thorough), an excellent communicator who can effectively collaborate cross-teams, solutions-oriented and who thrives in a dynamic and changing environment.

What will you do?

• Help drive impactful work across the Direct Investing team through working with a “pod” on a focused project through to completion and executing key operational tasks to support our teams.
• Analyze data sets to highlight opportunities for the business.
• Translate business needs, processes and procedures into a workable approach, articulating on specific needs or requirements to support a clear path to execution
• Help develop materials to drive alignment with various stakeholders.
• Support accurate and transparent monthly NIE reporting for relevant invoice management and operating tracking metrics.
• Build and maintain a viewpoint on the competitive landscape on client servicing and operations
• Support and work closely with teams to capture status updates, initiative planning and reporting to senior management, project owners and other stakeholders.
• Assist with communication with, data collection from, and relationship management of stakeholder(s)

What do you need to succeed?

Must have:

• Proficiency and advanced knowledge with Microsoft Office (PowerPoint, Excel)
• Ability to think “big picture” while balancing smaller details
• Excellent analytical and critical thinking skills, with a focus on “what are we solving for"
• Strong competencies in relationship management, collaboration, and time management
• Experience with managing large data sets to capture key metrics and drive insightful reporting
• Demonstrated ability to work on both individual tasks and collaborative projects by driving tasks and projects through to completion
• Desire to always put the client first when working towards solutions

Nice to have:

• Experience leading small projects and/or building project/initiative requirements
• Previous experience in the Investment and Financial industry
• Experience working on projects with information technology components
• Experience working with a Design Thinking approach

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial service

Job Skills

Agile Framework, Agile Methodology, Business Data Analysis, Business Needs, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Data Analysis, Data Compilation, Datasets, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Relationship Management, Requirements Analysis, Spreadsheets

Additional Job Details

Address: WATERPARK PLACE, 20 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-02-02

Application Deadline: 2026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.