Our client in the public sector is seeking a contract based Business Analyst with experience in delivering digital products in regulated environments (AML/KYC, compliance).
Location: 3d/week on site - Toronto
Duration: 7 months + extension
Responsibilities
- Lead and manage strategic analysis for complex business situations with high ambiguity and potential organizational impact.
- Collaborate with stakeholders, including senior management, to present conclusions and secure agreement on recommendations.
- Elicit, specify, and document requirements for initiatives, validating findings and building consensus on outcomes.
- Leverage market/user research, feedback, and usage data to identify needs and opportunities.
- Work with Product Owners and squads to prioritize product requirements, develop roadmaps, and manage product lifecycle elements.
- Evaluate change requests, ensure requirement traceability, and resolve competing priorities.
- Define acceptance criteria for functional/non-functional requirements, business processes, user stories, and rules.
- Promote organizational standards, guidelines, and best practices in business situation analysis.
- Support benefits management planning, monitor progress, and escalate risks/issues affecting benefit delivery.
- Engage with SMEs for business modelling, validating models with stakeholders, and refining based on feedback.
- Analyze and model business processes to identify efficiency, quality, and automation opportunities.
- Support testing activities, including test plan creation, execution, defect logging, and user acceptance testing coordination.
- Assist in accessibility testing and gathering compliance evidence for audits.
- Monitor supplier performance against contractual terms, escalate issues, and recommend service improvement actions.
- Ensure compliance with organizational standards, identifying and addressing non-conformances.
Requirements
- 7+ years of progressive business analysis experience in medium to large organizations.
- 3+ years working within high-performance teams or squads.
- Strong experience in regulated environments (e.g., financial services, compliance, AML/KYC).
- Proven ability to work on initiatives involving ambiguity, complexity, and organizational impact.
- Advanced skills in requirements elicitation, documentation, and stakeholder engagement.
- Familiarity with Agile, product roadmaps, and product lifecycle management.
- Strong analytical, problem-solving, and negotiation skills.
- Strong facilitation skills to drive workshops, requirements sessions, and decision-making forums.
- Adaptability to shifting priorities and a fast-paced environment.
- High attention to detail and a commitment to delivering quality outcomes.
- Certified Business Analysis Professional (CBAP) or equivalent.
- Agile certifications such as CSPO, PSPO, or PMI-ACP.
- AML/KYC or compliance-related certifications.