Bus Management Analyst III

TD; Canada; On-site; CAD 69,000 - 99,000; Full time

Job summary

A leading financial institution in Canada seeks a Publishing Analyst to manage and deliver website content updates within an Agile team. The role demands strong communication and analytical skills, experience with Jira, and a proven track record in online environments. Responsibilities include executing rapid web updates, coordinating with teams, and improving content processes. Ideal for candidates with over 5 years of experience in digital roles, this position offers growth opportunities and competitive compensation.

Benefits

Competitive benefits plan

Career development opportunities

Health and well-being benefits

Qualifications

• 5+ years experience in an online/digital environment.
• Excellent analytical, logical, and organizational skills.
• Prior experience in a similar role required.

Responsibilities

• Manage and execute rapid delivery of website updates.
• Assess client requests and document activities.
• Develop and manage relationships with key partners.

Skills

Excellent communication skills

Agile methodology knowledge

Analytical skills

Business acumen

Interpersonal skills

Education

Undergraduate degree

Tools

Jira

Job description

Overview

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Business Management, Strategy & Support

Pay Details: $69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate\u2019s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview: The Content Publishing Team is part of the Customer Engagement Platform within CPB and Digital. We are responsible to work on and publish over 3000 digital requests per year on TD\u2019s public facing websites. The team includes over 60 team members. We work in an Agile environment (Kanban Pods). We follow an in-office focused model.

As part of an Agile pod, the Publishing Analyst will be responsible for managing the successful and rapid delivery of the day-to-day changes of some of TD\u2019s public facing websites (small to medium size tasks). Following TD\u2019s Share Commitments, the successful candidate will lead initiatives to help improve processes and drive efficiencies within the Content Publishing Practice. They will work closely with the Product Owner and Scrum Master and help lead Publishing Analysts within assigned Agile pod.

Responsibilities

• Manage and execute rapid delivery of requests to website properties, including: business as usual content changes, marketing campaigns, corporate Initiatives, regulatory changes, rate changes, and more;
• Assess client requests (in Jira) by understanding the business requirements, impact to clients and customers, and alignment to an integrated online experience;
• Document and coordinate all requests activities, including: requirements, change order requests, Jira intake, tracking, project status reporting, and communication;
• As needed, coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and support teams to ensure successful delivery;
• Align work activities to support priorities as defined by requestors. Ensure deliverables meet quality objectives. Communicate status and provide timely escalation of issues;
• Participate in daily meetings (backlog refinement, pod huddle, etc.);
• Participate in quarterly Program Incrementation sessions to support roadmap and Business\u2019 OKRs;
• Develop and manage relationships with key partners: Marketing, Product Groups, Technology partners, Change Management, Incident Management, and external partners;
• Represent Content Publishing team as a subject matter expert;
• Lead initiatives to help improve processes and efficiencies;
• Provide a professional, consistent and positive client experience;
• Lead, coach, and mentor Publishing Analysts. Promote and support an environment that encourages productivity, innovation, teamwork and a high-level of professionalism.

Requirements

• Undergraduate degree;
• Experience working in an online/digital environment - 5+ yrs;
• Excellent communication skills (verbally and in written);
• Excellent knowledge of Agile methodology and JIRA;
• Strong business acumen and interpersonal skills;
• Excellent analytical, logical, and organizational skills;
• Prior experience working in a similar role;
• Able to occasionally work after-hours (evenings and weekends) to deliver projects.

Additional Information: We\u2019re delighted that you\u2019re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we\u2019re committed to providing the support our colleagues need to thrive both at work and at home.

Who We Are

TD is one of the world\u2019s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\u2019ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\u2019re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We\u2019re delighted that you\u2019re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we\u2019re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you\u2019re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You\u2019ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we\u2019re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you\u2019ve got everything you need to succeed in your new role.

Interview Process

We\u2019ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you\u2019d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet