BSA/Technical Writer

Capco; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in Toronto is seeking a BSA / Technical Writer to support their Insurance practice. You'll create clear, user-focused documentation for insurance technology while collaborating with technical experts and business stakeholders. Ideal candidates have proven experience in technical documentation and a strong grasp of both insurance and IT concepts. This role offers comprehensive benefits and a hybrid work model.

Benefits

100% company-paid health, life, and disability insurance

Retirement Savings Program with employer contribution

Company-paid virtual health care

Employee & Family Assistance Program

Enhanced parental leave benefits

Fitness reimbursement benefit

Personalized business coaching

Qualifications

• Proven experience writing technical documentation in insurance or financial services.
• Strong written communication skills with exceptional clarity.
• Understanding of software development lifecycles and insurance operations.

Responsibilities

• Develop and maintain clear documentation for insurance technology platforms.
• Translate complex insurance and IT concepts into accessible content.
• Create standard operating procedures and training materials.

Skills

Technical documentation writing

Clear communication

Attention to detail

Education

Bachelor’s degree in Technical Communication, IT, or related field

Tools

Confluence

SharePoint

Job description

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself atcapco.com .

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role.

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced talent exceptional domain expertise who can work directly with our clients on mission-critical projects.

About the Role

BSA / Technical Writer – Insurance Technology

Location: Toronto (4 days per week in office) | Practice Area: Insurance | Type: Contract

Bridge the Gap Between Technology and Clarity in the Insurance Sector

The Role
We're looking for a BSA / Technical Writer to join our Insurance practice and support technology teams by crafting clear, accurate, and user-focused documentation for systems, applications, and operational processes. Acting as a liaison between technical experts and business stakeholders, you'll help demystify complex insurance and IT concepts through compelling, structured content that supports understanding and compliance.

What You’ll Do

Develop and maintain clear documentation for insurance technology platforms—including user guides, process flows, API specs, and technical documentation

Collaborate with analysts, developers, architects, and operations teams to gather information and validate documentation accuracy

Translate complex insurance and IT concepts into accessible content for both technical and business audiences

Create standard operating procedures, knowledge base articles, and training materials to support business continuity and onboarding

Ensure all documentation adheres to internal standards and external compliance and data privacy requirements

What We’re Looking For

Proven experience writing technical documentation in insurance, financial services, or tech environments

Bachelor’s degree in Technical Communication, IT, English, or related field

Strong written communication skills with exceptional clarity, consistency, and attention to detail

Proficiency in documentation tools and collaboration platforms (e.g., Confluence, SharePoint)

Understanding of software development lifecycles, IT systems, and insurance operations

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
• Wellness Support – Fitness reimbursement benefit to promote health and well-being
• Business Coach from Day 1: Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

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