Brand Standards, Guest Experience & Food Safety Advisor

Ecolab Inc.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global service company is seeking a Brand Protection Advisor in Vancouver to conduct food safety evaluations, provide training, and ensure brand standards for clients in various industries. The ideal candidate will have strong customer communication skills and experience in the hospitality sector. This role offers a competitive hourly rate and a comprehensive benefits package.

Benefits

Paid training program

Comprehensive benefits package

Opportunity for long-term career path

Qualifications

• High school diploma and 2 years of hospitality industry-related experience.
• Proficient in Microsoft Office Suite including PowerPoint and Excel.
• Access to a reliable personal vehicle for regular business use.

Responsibilities

• Conduct evaluations at customer locations for food safety and brand standards.
• Provide effective customer communication and develop strong relationships.
• Complete audits weekly to ensure customer satisfaction.

Skills

Customer communication

Relationship management

Organizational skills

Detail-oriented

Education

High school diploma

Bachelor’s degree in culinary, hospitality or business

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) technology

Job description

Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA experts, trusted by our customers in the food service, long term care, and hospitality industry. We are seeking professionals to provide best-in-class, comprehensive on-site evaluations and training to help our customers maintain the highest standards of food safety, cleanliness, guest experience and brand protection.

What’s in it For You

• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom style training
• Become a NEHA Certified Professional in Food Safety (CP-FS) and maintain professional credentials on current industry state and federal regulations
• Plan and manage your schedule in an independent work environment
• Comprehensive benefits package
• Thrive in a company that can provide a long-term career path in operations, training, sales, or leadership
• Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment

What You Will Do

• Conduct food safety and hotel, brand standard and workplace health and safety evaluations at customer locations using a foundation of consulting, coaching, and training to achieve guest protection and satisfaction
• Provide effective customer communication and develop strong relationships
• Partner with Account Management teams and other divisions within Ecolab to solve customer challenges
• Complete a budgeted number of audits each week that creates a high level of customer satisfaction
• Access and utilize key industry leading food safety practices and continual, active monitoring of health inspection information
• Utilize Customer Relationship Management (CRM) technology to ensure efficient planning as well as a tablet to perform essential job functions
• Support the growth initiatives of our company and our customers

Position Details

• Candidate must reside in: Vancouver, BC or close surrounding areas
• Cities included in this territory will include: Vancouver and surrounding areas of British Columbia including out of province travel to provide customer support
• Percent of overnight travel required: Up to 50% including out of province support

Minimum Qualifications

• High school diploma and 2 years of hospitality industry-related experience
• Willingness to work occasional evenings, weekends, and overtime as business needs dictate
• Willingness to complete operational assessments within nursing homes, assisted living, and senior living facilities by interacting with staff and residents while adhering to HIPAA (Health Insurance Portability and Accountability Act) guidelines
• Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook
• Access to a reliable personal vehicle for regular business use
• A valid driver's license and an acceptable Motor Vehicle Record
• Must be able to travel to the US for training / meetings
• No Immigration Sponsorship available

Physical Demands

• Ability to lift and carry 25 pounds
• Essential duties of the position include bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
• Position requires the ability to be around, touch and potentially consume food made from or with animal products and / or top allergens
• Position requires the ability to stand and walk for extended periods of time in client locations
• Position requires the ability to drive and / or fly to client locations as needed

Preferred Qualifications

• Bachelor’s degree or post secondary diploma in culinary, hospitality or business field
• NEHA CP-FS, Registered Environmental Health Specialist or Registered Sanitarian credentials
• Experience in food safety and brand standards evaluations
• Teaching or coaching experience in a food / hotel related field
• Relationship management capability and advanced consulting skills
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines
• Strong planning and organizational skills and high attention to detail
• Ability to work effectively without supervision, showing initiative, good judgment and superior decision-making and problem-solving skills

About EcoSure

EcoSure, an Ecolab division, provides onsite evaluation, training, and consulting services to foodservice customers of all sizes and across industries, from restaurants to lodging and long-term care, to help them minimize food safety risks, ensure guest satisfaction, and protect their brand. With best-in-class Food Safety & Total QA programs and a dedicated expert service team, we deliver Insight. Action. Results.SM to our customers, so they can focus on running a safe and successful business.

Annual or Hourly Compensation Range: 26 - $27 / Hour. This position pays an hourly rate and is eligible for overtime

Benefits: Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

Our Commitment to a Culture of Inclusion & Belonging: Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.