Brand Ambassador

Government of Canada; Montreal (administrative region); On-site; CAD 40,000 - 60,000; Full time

Job summary

A government organization in Montreal is seeking an individual to enhance customer service through effective communication strategies. This role entails acting as a spokesperson, managing inquiries and complaints, and producing informational materials. The ideal candidate must have 2-3 years of experience in communications or customer support, with a focus on detail and the ability to work under tight deadlines. This position requires on-site work and offers various health and financial benefits.

Benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Life insurance

Registered Retirement Savings Plan (RRSP)

Paid time off (volunteering or personal days)

Team building opportunities

Wellness program

Qualifications

• 2 years to less than 3 years of experience is required.
• Experience in communications and brand management is preferred.

Responsibilities

• Develop communication strategies.
• Produce informational materials to increase awareness of services available.
• Act as spokesperson for an organization.
• Answer written and oral inquiries from customers.
• Address customers' complaints or concerns.
• Maintain and manage digital database.

Skills

Communication Strategies

Customer Support

Complaint Resolution

Digital Database Management

Education

College/CEGEP or equivalent experience

Job description

Overview Languages

French

Education

• College/CEGEP
• or equivalent experience

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail/wholesale establishment/distribution centre
• Sales

Responsibilities Tasks

• Develop communication strategies
• Produce informational materials to increase awareness of services available
• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization Area of specialization

• Communications
• Brand management

Additional information Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Standing for extended periods

Benefits Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Commission
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits

Other benefits

• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program