Branch Operations Assistant

RBC; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Montreal is seeking a Branch Operations Assistant to provide top-notch administrative and operational support. The ideal candidate should possess exceptional client servicing skills and be bilingual in English and French to effectively meet the needs of clients in a dynamic work environment. This full-time role offers opportunities to thrive within a supportive team while making a significant impact.

Benefits

Ability to make a difference

Variety of assignments

Supportive management

Strong diverse team

Qualifications

• Bilingualism (English and French) required for serving diverse clients.
• Ability to work independently and solve problems proactively.
• Professional attitude to foster a positive environment.

Responsibilities

• Provide outstanding service to clients by answering calls and greeting them.
• Handle incoming and outgoing funds with accuracy.
• Complete administrative tasks supporting the management team.

Skills

Exceptional client servicing skills

Bilingualism (English and French)

Meticulous attention to detail

Strong organizational skills

Job description

Overview

RBC Dominion Securities is currently seeking a Branch Operations Assistant to join their team. You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Answer the telephone and greet clients in an open, friendly manner
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Managers, when needed
• Prepare cheques and daily bank deposits
• Deal with incoming and outgoing funds
• Process account opening and any related account documentation
• Support the advisory teams in general administrative duties in the management of client accounts
• Perform other duties and responsibilities, as required

What do you need to succeed?

Must-have

• Exceptional client servicing skills
• A professional approach to all situations to create a positive working environment
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Ability to complete duties independently and seek out own answers and solutions
• Meticulous attention to detail and strong organizational skills

Nice-to-have

• Two years of relevant experience in the financial services industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Variety of assignments
• A strong and diverse team
• Management that supports your work and progression

Job Details

• Address: 1 PLACE VILLE MARIE: MONTRÉAL
• City: Montréal
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-16
• Application Deadline: 2025-09-23

Note: The following applies to applications: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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