Branch Assistant

CIBC; Northwestern Ontario; On-site; CAD 48,000 - 52,000; Part time

Job summary

A major Canadian bank is seeking a Branch Assistant in Thunder Bay to provide support to the Branch Manager and enhance client engagement. The ideal candidate will manage reception duties, ensure efficient branch operations, and participate in community events. With a focus on service excellence, this role requires a business diploma and strong customer service skills. Join a dynamic team that values your contributions and offers competitive compensation. The position is temporary and requires full-time on-site work.

Benefits

Competitive compensation

Wellbeing support

Employee assistance programs

Qualifications

• Strong critical thinking skills to inform decision-making.
• Engagement with clients to find right solutions.
• Passion for learning and growing knowledge.

Responsibilities

• Manage reception area and provide excellent customer service.
• Support the Branch Manager through administrative activities.
• Engage in community events to promote CIBC brand.

Skills

Branch Banking

Customer Experience (CX)

Customer Service

Office Administration

Prioritization

Reception Duties

Education

Degree/Diploma in Business

CSC (Asset)

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the Branch Manager and their team through managing the reception area of the Wood Gundy branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

The expected annualized base salary range for this role is $48,880 to $51,720.

The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.

We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

How You’ll Succeed

• Client engagement — Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.
• Relationship building — Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.
• Innovation — Make an impact by assisting in problem solving and finding solutions and often going above and beyond in assisting to find a resolution.
• Administrative support — Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who You Are

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• You have a degree/diploma in business; CSC is an asset.
• Values matter to you. You bring your real self to work and you live our values — trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

Subject to program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-12-31

Job Location

Thunder Bay-180 Park Avenue

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Branch Banking, Customer Experience (CX), Customer Service, Office Administration, Prioritization, Reception Duties