BizOps Analyst

Passport; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading logistics solutions provider is seeking a Business Operations Analyst to streamline workflows and enhance processes. You will collaborate with teams to identify pain points and implement solutions, using low-code/no-code tools and AI technology. The role provides an opportunity for autonomy and cross-functional teamwork, ideal for candidates early in their careers who are eager to solve complex problems in a remote work environment.

Benefits

Competitive cash and equity packages

Healthcare, dental, and vision insurance

401(K) Match

Flexible PTO

Qualifications

• 1-2 years in business operations or a similar role appreciated.
• Ability to analyze and redesign workflows.
• Interest in AI tools for process improvements.

Responsibilities

• Architect smart solutions using low-code/no-code tools.
• Diagnose inefficiencies in existing processes.
• Take projects from concept to completion.
• Collaborate across functions to address pain points.
• Utilize emerging tech to enhance productivity.

Skills

Strong judgment

Effective communication

Curiosity

Organizational skills

Education

Bachelor's degree in Business or equivalent experience

Tools

Low-code/no-code tools

SQL

Job description

Overview

About Passport: At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. We enable brands to scale globally with ease through our expertise in international shipping, extensive network, in-house logistics and ecommerce teams, Shopify and other ecommerce platform integrations, and a user-friendly portal. We are seeking a sharp, execution-minded Business Operations Analyst to join our growing BizOps team.

In this role, you’ll help redesign how Passport works. You’ll be responsible for identifying pain points, rethinking workflows, and building smarter, more scalable systems. This may involve eliminating a manual process, implementing a new tool, or identifying use cases for an AI agent. You’ll need to be comfortable mapping out processes as well as prototyping.

This is a great fit for someone early in their career who brings strong judgment, follows through, and finds energy in solving sometimes unglamorous but important problems. You’ll have real ownership over your work—but you won’t be doing it alone. You’ll be part of a collaborative, cross-functional team that values learning, supports each other, and shares a deep curiosity about how we can work smarter. If the idea of playing a meaningful role in helping a company go AI-first excites you, we’d love to talk.

What you’ll do:

• Architect smart solutions: Use low-code/no-code tools (and some light code) to help teams move faster and smarter. Make thoughtful calls on when to automate, redesign, or delegate.
• Diagnose and rewire processes: Map existing workflows, identify points of failure or inefficiency, and propose solutions that improve accuracy or speed.
• Own execution: Take a project from concept to completion—whether rebuilding a manual workflow, unlocking a new key capability, or implementing a new internal tool.
• Partner across functions: Collaborate with stakeholders across the org (Ops, Finance, and GTM teams) to understand pain points, deliver real impact, and help shift ways of working.
• Serve as a force-multiplier: Help our team—and company—live out the philosophy of “doing more with less” through emerging tech.

What we’re looking for:

• A bachelor’s degree in Business or equivalent experience.
• Thoughtful communicator who shares ideas clearly and collaboratively.
• Strong judgment, with the ability to zoom in and out between details and strategy.
• Curious and resourceful—always asking, “How might we do this better?”
• Interest in experimenting with AI tools to build smarter processes.
• Organized and reliable—you see things through.
• Belief that improving how we work internally improves how we serve customers.

Nice-to-haves:

• 1–2 years in business operations, systems, consulting, or a similar execution-focused role.
• Exposure to automation, process improvement, or workflow design.
• Some experience with low-code/no-code tools (like Parabola or Coefficient), and a desire to learn more.
• Light experience with SQL, scripting, or dashboards.

Don’t meet every single bullet? We’d still love to hear from you. We’re looking for someone who’s excited about the role and brings a strong sense of ownership, not someone who checks every box.

A sneak peak into our perks & benefits:

• Competitive cash and equity packages
• Healthcare, dental, and vision, life & disability insurance
• 401(K) Match
• Bi-Annual Remote Work funds
• 100% remote work environment #LI-Remote
• Company issued laptop
• Flexible PTO
• 12 weeks parental leave
• Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One-time remote work set-up stipend to make your at-home office dazzle
• Teammates around the world in 8 different time zones!