Bilingual Travel Concierge (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Calgary, Alberta is looking for customer support agents to provide exceptional service in both French and English. Responsibilities include assisting customers with travel inquiries and building relationships. Ideal candidates will have at least 1 year of customer service experience and a high school diploma or GED. This position offers a competitive salary and the flexibility of working from home, along with comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Mentorship programs and professional development resources

Flexible work-from-home arrangement

Qualifications

• Minimum of 1 year of customer service experience.
• Experience with a Global Distribution System (GDS) preferred.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide customer support using a call flow guide.
• Sell hotel, air, car, and ancillary travel products.
• Build strong customer relationships.
• Track, document, and retrieve information in databases.

Skills

Fluent in both French and English

Customer relationship management

Strong computer navigation skills

Education

High school diploma or GED

Job description

A customer service company in Calgary, Alberta is looking for customer support agents to provide exceptional service in both French and English. Responsibilities include assisting customers with travel inquiries and building relationships. Ideal candidates will have at least 1 year of customer service experience and a high school diploma or GED. This position offers a competitive salary and the flexibility of working from home, along with comprehensive benefits and opportunities for career growth.