Bilingual Technical Support Specialist (EN/ES)

MCI; Edwardsville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A contact center company is seeking a Technical Support Representative in Nova Scotia, Canada. This role focuses on providing first-level technical support to customers, assisting with troubleshooting and product setup across diverse platforms. Candidates must have excellent communication skills, fluency in English and Spanish, and at least one year of technical support or IT helpdesk experience. The position offers various benefits including paid time off and health coverage.

Benefits

Paid Time Off

Health Benefits

Paid Training

Qualifications

• Must be 18 years and older.
• 1-2 years of technical support or IT helpdesk experience.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats.
• Troubleshoot hardware, software, and connectivity issues.
• Document all interactions and solutions in the ticketing system.

Skills

Technical support experience

Excellent communication skills

Customer service skills

Fluent in English

Fluent in Spanish

Knowledge of operating systems

Education

High school Diploma/GED

Diploma or degree in IT, Computer Science

Job description

A contact center company is seeking a Technical Support Representative in Nova Scotia, Canada. This role focuses on providing first-level technical support to customers, assisting with troubleshooting and product setup across diverse platforms. Candidates must have excellent communication skills, fluency in English and Spanish, and at least one year of technical support or IT helpdesk experience. The position offers various benefits including paid time off and health coverage.