Bilingual Tax Preparer - Work From Home - TurboTax Live

Intuit; Town of Quispamsis; Remote; CAD 30,000 - 60,000; Full time

Job summary

Une plateforme technologique financière recherche un(e) expert(e) fiscal(e) bilingue (français-anglais) pour aider les clients à naviguer dans leurs déclarations fiscales. Vous devez avoir au moins deux ans d'expérience en préparation de déclarations fiscales et être capable de travailler virtuellement avec les clients. Le poste offre un salaire compétitif avec des possibilités de bonus et d'avantages.

Benefits

Bonus en espèces

Équité dans les récompenses

Avantages sociaux

Qualifications

• Minimum de deux (2) ans d'expérience professionnelle rémunérée en préparation de déclarations fiscales.
• Capacité à préparer des déclarations fiscales complexes, notamment des revenus d'emploi et de location.

Responsibilities

• Aider les clients à effectuer leurs déclarations fiscales à l'aide des produits TurboTax.
• Utiliser des ressources gouvernementales et des outils professionnels pour fournir des réponses compréhensibles.
• Interagir avec les clients via des logiciels de communication vidéo.
• Préparer des déclarations fiscales pour des clients anglophones et francophones.

Skills

Expertise fiscale

Communication efficace

Résolution de problèmes complexes

Recherche / Ingéniosité

Compétences techniques

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of powering prosperity around the world.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state-of-the-art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
• As an tax expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.

Qualifications

• Experience in preparing corporate tax returns (T2).
• Experience in preparing Quebec tax returns (TP1).

Skills & Abilities

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and stay informed about year-over-year changes.
• Effective Communication – Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.
• Complex Problem Solving – Demonstrates commitment to understanding customer problems, leveraging tools and resources to take ownership and resolve or escalate as appropriate for timely support.
• Research / Resourcefulness – Demonstrates curiosity and interest in continuous learning. Follows procedures and looks for resources to deliver suitable solutions for all customers.
• Technical Acumen – Shows interest in learning the tools needed for the role and demonstrates basic ability to troubleshoot issues.
• This section also reiterates experience requirements: two+ years of paid professional tax preparation experience, CRA RepID for client representation, experience with professional tax software, and bilingual service capabilities as described above.

Compensation

Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The Expected Base Pay Range For This Position Is

• PEI: 24.50/hour - 33.50/hour
• BC: 24.50/hour - 33.50/hour
• Nova Scotia: 24.50/hour - 33.50/hour

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. Pay equity considerations are applied consistently across categories of ethnicity and gender.

What you’ll bring

How you will lead