Bilingual Tax Preparer - Work from Home

Intuit; Fredericton; Remote; CAD 30,000 - 60,000; Full time

Job summary

Une société de technologie financière recrute un Expert Fiscal Bilingue pour aider les clients à remplir leurs déclarations d'impôt. Le candidat doit avoir au moins deux ans d'expérience en préparation fiscale et être capable de fournir des conseils en français et en anglais. Ce rôle inclut l'interaction avec les clients par vidéo et nécessite des compétences exceptionnelles en service à la clientèle.

Benefits

Compensation compétitive

Avantages en fonction de la performance

Remboursement de frais et primes éventuelles

Qualifications

• Minimum de deux (2) ans d'expérience professionnelle en préparation fiscale.
• Expérience dans la préparation de déclarations fiscales personnelles avec des logiciels professionnels.

Responsibilities

• Aider les clients à compléter leurs déclarations d'impôt avec les produits TurboTax.
• Utiliser des sites gouvernementaux et des ressources professionnelles pour fournir des réponses.
• Interagir avec les clients via des outils vidéo, documenter les interactions.

Skills

Expertise fiscale

Communication efficace

Résolution de problèmes complexes

Recherche / Ressources

Acuité technique

Job description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of powering prosperity around the world.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state-of-the-art video communication software to interact with customers, and you will document your interactions to maintain accurate records.
• As a Tax Expert, you have a minimum of two (2) years of paid professional tax preparation experience.
• You will be asked to provide your CRA RepID to allow your use of the Represent a Client service upon successful onboarding.
• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• You are passionate about helping clients navigate the complexities of taxation and you are committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must be willing and available to work a flexible schedule with a minimum of 20 hours per week.
• This position requires proficiency in both English and French. As a Seasonal French Bilingual Tax Expert, you will prepare tax returns and provide real-time guidance on a range of tax matters to English- and French-speaking clients from across Canada. This posting is for an existing vacancy.

Qualifications

• Minimum of two (2) years of paid professional tax preparation experience as a Tax Expert.
• Experience preparing personal tax returns with professional tax software, including complex elements (employment, self-employment, rental income, investments, foreign income, T1135, credits and deductions).
• Ability to provide guidance in both English and French to a diverse client base.

Asset Qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Tax Expertise – Demonstrates a fundamental understanding of tax laws and concepts. Seeks out additional learning opportunities to stay current with year-over-year changes.
• Effective Communication – Uses written and verbal communication skills to provide quality service; practices active listening to understand customer pain points.
• Complex Problem Solving – Commits to understanding customer problems and uses tools/resources to resolve or escalate as needed.
• Research / Resourcefulness – Demonstrates curiosity and continuous learning; follows procedures and uses available resources to deliver solutions.
• Technical Acumen – Shows willingness to learn tools needed for the role and basic ability to troubleshoot issues.

Intuit provides a competitive compensation package with a pay-for-performance approach. Base pay ranges vary by region and may include bonuses, equity rewards, and benefits in line with applicable plans and programs. Pay offered is based on job-related knowledge, skills, experience, and location.