Bilingual Specialist, Systems

CMHC; Ottawa; Hybrid; CAD 84,000 - 106,000; Full time

Job summary

A national housing organization is seeking a Specialist in Systems to join their Information Technology team. In this role, you will own business requirements and help deliver innovative solutions that address real challenges. You will translate strategic needs into actionable requirements, manage the end-to-end process, and facilitate Agile practices. Candidates should have a relevant undergraduate degree, Agile certification, and five years of experience. This hybrid position is ideal for someone with strong analytical and communication skills.

Benefits

Annual Paid vacation

Defined benefit pension plan

Comprehensive group insurance

Support for personal/professional growth

Inclusive workplace culture

Qualifications

• Five years of related experience with increasing responsibilities.
• Experience with Agile methodologies.
• Capable of influencing without authority.

Responsibilities

• Own the discovery and analysis of complex business problems.
• Translate business needs into actionable user stories.
• Facilitate Agile delivery and team ceremonies.

Skills

Analytical skills

Communication skills

Project management

Interpersonal skills

Education

Undergraduate degree in computer science or business administration

Agile certification

Tools

CRM systems

ERP systems

Job description

Job Requisition ID: 11743

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Montreal (QC); Ottawa (ON); Toronto (ON)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): BBB

Security Requirement: Reliability Status

Salary: Our salaries generally range from $84699.11 to $105873.89 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Information Technology team, in the Specialist, Systems position. In this role, you will be responsible for the full ownership and accountability of business requirements and play a key part in delivering innovative, high-impact products that solve real business challenges. The Specialist will own the end-to-end process of defining and managing business requirements that directly shape the development of scalable, user-centered solutions. Serve as the key link between business stakeholders and technical teams—translating strategic needs into clear, actionable requirements.

What you’ll do

• Own the discovery and analysis of complex business problems—accountable for eliciting, creating, validating, and maintaining high-quality business requirements that drive scalable, value-focused solutions aligned with enterprise strategy.
• Take responsibility for translating business needs into clear, actionable user stories and acceptance criteria—ensuring alignment across cross-functional stakeholders and accountability for the clarity, completeness, and quality of requirements delivered to development teams.
• Convert strategic goals into system features and process improvements, owning the prioritization and resolution of ambiguity while balancing business and technical trade-offs across multiple platforms and lines of businesses.
• Define and control the scope of work, proactively identifying risks, dependencies, and mitigation strategies—accountable to ensure that business requirements remain viable and aligned throughout dynamic and evolving project lifecycles.
• Drive Agile delivery by facilitating key ceremonies (e.g., sprint planning, reviews, retrospectives) with accountability for ensuring consistent alignment, transparency, and momentum on high-impact initiatives.
• Lead the adoption of Agile best practices, holding teams accountable for continuous improvement and actively promoting a culture of adaptability, learning and innovation across the delivery ecosystem.
• Act as a subject matter expert in business processes, Agile methodologies and enterprise requirements engineering, guiding teams through uncertainty and change.
• Influence without authority, facilitating collaboration across diverse stakeholder groups and POD team members to align on shared outcomes.

What you should have

• An undergraduate degree in a related field such as computer science, business administration or commerce and/or, Agile certification.
• A minimum of five years of related experience with increasing responsibilities.
• Good oral and written communication skills and presentation skills.
• Project management skills acquired through the management of small to medium-sized projects.
• Demonstrated interpersonal capabilities with demonstrated ability to interface and work with colleagues, always showing tact and diplomacy.
• Demonstrated strong analytical skills with the ability to reason logically and recognize assumptions.

It would be great if you also had

• Knowledge of CMHC Core Business Systems such as CRM, ERP, GSL or others
• A master’s degree in a related field.
• Experience with Continuous Integration and Continuous Delivery (CI/CD).
• Bilingualism (French & English).

Posting closing date:

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!