Bilingual Small Engine Tech Support Specialist

Husqvarna Group; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading outdoor power equipment company is seeking a Technical Product Specialist Level 2 in Calgary, Canada. This role involves providing technical support and troubleshooting for products, requiring bilingual proficiency in French and English, with 1-3 years of mechanical experience. Ideal candidates are skilled in customer service and familiar with outdoor power products. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Minimum 1-3 years of engine or mechanical experience.
• Experience servicing Outdoor Power Equipment.
• Exceptional knowledge of Outdoor Power Products.

Responsibilities

• Respond to technical questions from customers via multiple channels.
• Troubleshoot and evaluate case information to provide repair support.
• Record details of cases in the CRM.

Skills

Bilingual in French and English

Customer service skills

Ability to troubleshoot and diagnose issues

Knowledge of Outdoor Power Products

Computer navigational skills

Education

High school graduate or GED

2 year technical/vocational degree in related engine technologies

Tools

MS Office (Word, Excel, Outlook)

Electronic parts lookup systems

Job description

A leading outdoor power equipment company is seeking a Technical Product Specialist Level 2 in Calgary, Canada. This role involves providing technical support and troubleshooting for products, requiring bilingual proficiency in French and English, with 1-3 years of mechanical experience. Ideal candidates are skilled in customer service and familiar with outdoor power products. Competitive compensation and opportunities for professional growth are offered.