Bilingual Sr. Specialist, Multi-Unit Default Management

CMHC; Ottawa; On-site; CAD 101,000 - 128,000; Full time

Job summary

Join CMHC as a Bilingual Senior Specialist in Multi-Unit Claims, where you will manage complex claims and collaborate with stakeholders to optimize financial outcomes for multi-unit housing projects. The role offers an opportunity to leverage your expertise in mortgage recovery while being part of a highly impactful team. Located in Ottawa, CMHC provides a hybrid work environment and fosters an inclusive culture. In addition, substantial benefits and career growth are offered to permanent employees.

Benefits

Annual paid vacation

Annual individual performance incentive

Defined benefit pension plan

Comprehensive group insurance plan

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of seven years experience in multi-unit mortgage recovery or loan administration.
• In-depth knowledge of risk drivers related to mortgages for multi-unit projects.
• Bilingual fluency in French and English.

Responsibilities

• Manage complex claims and determine payouts.
• Conduct in-depth reviews and provide leadership on operational processes.
• Collaborate with external lenders and internal stakeholders for alignment.

Skills

Oral Communication

Written Communication

Leadership

Risk Management

Education

Undergraduate degree in commerce, business administration, law, real estate, or finance

Job description

Job Requisition ID: 11111

Position Status:Permanent Full Time

Position Type:Hybrid

Office Location:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement:Limited

Language Designation:Bilingual

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement: Reliability Status

Salary:Our salaries generally range from $101639.3to $127049.13and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Insurance and Securitization team within the Prevention, Default Management and Claims operations Team, where we provide expert support to help lenders manage multi-unit housing projects facing financial difficulties, with a strong focus on minimizing financial losses. In the role of Bilingual Senior Specialist, Multi-Unit Claims, you will contribute to and support the management of the activities of the Claims and Default Management operations to provide high quality customer service and protect the interests of CMHC.

What you’ll do:

• Act as a subject matter expert in claims by managing complex files and determining appropriate payouts and lender responsibilities.
• Conduct in-depth reviews of expert analyses for the purposes of assessment, recommendation or approval, calling on your knowledge of loan recovery, underwriting and loan servicing, and of financial, legal and real-estate management of multi-unit buildings.
• Provide leadership by managing workflow, improving operational processes and implementing initiatives to address a wide range of operational needs.
• Establish and maintain strong collaboration with external lenders and key internal stakeholders, including Legal Services, Monitoring, Reporting, and Risk Management, to ensure strategic alignment and support sound critical judgment and decision-making.
• Proactively engage with stakeholders to share subject matter expertise, communicate key insights, and contribute to the development and refinement of business strategies, and operational practices.

What you should have:

• An undergraduate degree in commerce, business administration, law, real estate and/or finance, or an equivalent combination of education and/or experience.
• A minimum of seven years experience working in multi-unit mortgage recovery, default management, underwriting or loan administration.
• In-depth knowledge of risk drivers related to mortgages for multi-unit projects of five or more units.
• Working knowledge of CMHC mortgage insurance products.
• Solid oral and written communication skills in both official languages (French and English) with the ability to clearly communicate decisions and challenge objections when required.
• Strong ability to lead project teams, coordinate tasks, and drive results across functions.

It would be great if you also had:

• A legal or accounting (CPA) professional designation.
• Claims Management training or certification.

Posting closing date: Note, the competition may remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!