Bilingual Property Manager

Kelly Services (Canada), Ltd.; Ottawa; On-site; CAD 68,000 - 80,000; Full time

Job summary

A leading recruitment agency is hiring a Community Manager in Ottawa, ON. This full-time role requires 3+ years of experience in property management, excellent communication, and customer service skills. The Community Manager will oversee property operations, enhance the resident experience, and ensure compliance with required regulations. The annual salary is CA$80,000, with growth and learning opportunities.

Qualifications

• 3+ years of experience with residential property management or hospitality.
• Experience leading a team in a similar environment.
• Intermediate skills in Microsoft Office, knowledge of Yardi is an asset.

Responsibilities

• Manage the property with a high level of customer service.
• Ensure all rents are received and recorded.
• Handle inquiries and concerns from residents professionally.

Skills

Effective communication

Customer service

Team leadership

Relationship management

Education

College or University education in business or hospitality

Tools

Microsoft Office (Word, Excel, Outlook)

Yardi

Job description

Overview

Kelly Services (Canada), Ltd. has partnered with a bilingual property management company in Ottawa, ON to recruit for a DIRECT HIRE PERM ROLE as Community Manager.

Base pay range

CA$80,000.00 / yr

Direct message the job poster from Kelly Services (Canada), Ltd.

Community Manager – Responsibilities

• Day-to-day management of the property with a focus on a high level of customer service
• Ensure all rents are received, recorded, and cheques are deposited, including security deposits
• Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act
• Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
• Perform regular and proactive inspections of the property and make recommendations as required
• Purchase supplies and coordinate services for the property
• Manage daily maintenance requests and assign work orders
• Other related duties as required; such duties may include lifting

Leasing

• As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease

Resident Experience

• Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience, and maintaining strong reputation management
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and prospective) and follow up accordingly

Leadership

• Responsible and accountable for the leadership, development and supervision of all resident services site staff, service providers, and contractors
• Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports

Sustainability

• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
• Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling

Requirements

• Experience : 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team
• Education : A College or University education in a business or hospitality field would be considered an asset
• Relationship / Leadership Skills : Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
• Computer Skills : Intermediate skills in Microsoft Office : MS Word, Excel, and Outlook; knowledge of Yardi an asset
• Availability : Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours
• Knowledge : A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
• Police Clearance : A criminal verification check is required for employment

What7s in for you!

• Growth and learning
• Salary : 80,000 annually

If you 27re looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary / non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Referrals increase your chances of interviewing at Kelly Services (Canada), Ltd. by 2x

We7re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr