Bilingual Professional, Account Services (French/English)

Under Armour; Markham; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading athletic apparel brand in York Region is seeking a Customer Service Representative to manage customer orders and provide support. The ideal candidate has a Bachelor’s degree and 1+ years of experience in customer service. This position offers a hybrid work schedule of 4 days in-office per week, with additional benefits like health resources and parental leave.

Benefits

Paid volunteer days

Competitive retirement planning

Health & fitness benefits

Qualifications

• 1+ years of related customer service experience required.
• Professional communication skills are essential.
• Detail oriented with ability to prioritize tasks.

Responsibilities

• Manage daily customer order bank for UA’s highest volume Accounts.
• Analyze account fill rates and problem-solve delays.
• Coordinate and confirm sales orders via various channels.

Skills

Customer service

Communication skills

Detail-oriented

Problem-solving

Fluency in French

Education

Bachelor’s degree

Tools

MS Office

Job description

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At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

Your Impact

• Daily customer order bank management for UA’s highest volume Accounts
• Analyzing account fill rates and actively problem solving for delayed product
• Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers requested window
• Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
• Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
• Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
• Aid in the development/improvements of procedures, reports & processes
• Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
• Service all inside and outside calls promptly and with enthusiasm
• Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
• Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
• Understand the product line
• Maintain account(s) profile by ensuring vendor compliance. This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
• Manage account dashboards to ensure accurate and timely deliveries.
• Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
• Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree
• 1+ years of related customer service
• Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
• Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
• Fluency in French and English, written and verbal, is an asset
• Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
• Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
• Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
• Meets time commitments to customers
• Arrives at meetings and appointments with customers on time and prepared

Workplace Location

• Location: This individual must reside within commuting distance from our Torontooffice.
• Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per week.

Relocation

• No relocation provided
• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Competitive Retirement Planning
• Parental Leave for eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.