Bilingual Member Experience Specialist – EN/FR

Borrowell; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company based in Toronto is seeking a Bilingual Member Experience Specialist. This role involves creating resources, enhancing member interactions, and supporting technology channels to improve user experience. Candidates must be bilingual in French and English, possess strong writing skills, and have a background in customer service, particularly with tools like Zendesk. This role offers comprehensive health benefits and flexible working conditions.

Benefits

Comprehensive Health Benefits

WFH Reimbursement

Flexibility in working hours and vacation

Qualifications

• 2+ years of experience working with Zendesk or a similar CRM tool.
• 1+ year of customer service experience, preferably in a financial services environment.
• Ability to handle ambiguity in a rapidly changing environment.

Responsibilities

• Create and maintain member educational resources for new products.
• Monitor performance of automation tools and identify efficiency opportunities.
• Handle member inquiries through calls and emails professionally.

Skills

Bilingual in French and English

Excellent writing and editing skills

Organizational and prioritization skills

Tools

Zendesk

Job description

A leading financial services company based in Toronto is seeking a Bilingual Member Experience Specialist. This role involves creating resources, enhancing member interactions, and supporting technology channels to improve user experience. Candidates must be bilingual in French and English, possess strong writing skills, and have a background in customer service, particularly with tools like Zendesk. This role offers comprehensive health benefits and flexible working conditions.