Bilingual IT Technician

Software International; Montreal (administrative region); Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A global consulting firm is seeking an IT Bilingual Technician for a 6-month contract in Montreal, QC. The role involves providing technical support in Windows environments, managing incidents, and ensuring the functionality of computer systems, with a hybrid work model requiring 3 days onsite per week. Candidates must be bilingual in French and English, demonstrating strong problem-solving skills and technical proficiency, particularly in Microsoft Intune and SCCM. Competitive compensation based on expectations.

Qualifications

• Strong problem-solving skills and ability to find solutions quickly.
• Practical knowledge of Windows 10 and 11 environments.
• Mandatory bilingualism: French and English.

Responsibilities

• Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems.
• Install, configure, and maintain workstations and peripherals.
• Manage incidents and requests through the ticketing system.

Skills

Problem-solving skills

Proficiency in Windows 10 and 11

Knowledge of Microsoft Intune

Knowledge of SCCM

Basic understanding of networking

Excellent communication skills

Ability to work in a team

Bilingualism: French and English

Tools

Microsoft Intune

SCCM

Job description

Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a multiple, re-extendable, long term contract roles as a IT Bilingual Technician with our global consulting client, working onsite at large CPG client's office 3 days a week in Montreal. This is a 6 month contract initially, but will be extended long term.

Role: IT Bilingual Technician

Type: Contract

# of Roles: 2

Duration: 6 months to start + multiple long term extensions

Location: Montreal, QC - Hybrid, 3 days onsite

Rate: open based on expectations

Role Overview

We need 2 IT Technicians for our Win11 upgrade program

The IT technician provides on‑site and remote support to users. They ensure the proper functioning of the computer equipment and services supporting the plant's operations and collaborates with other IT teams and business users.

• the Desktop Support Technician is responsible for providing high‑quality technical support to users in Windows 10 and 11 environments. This role involves efficiently troubleshooting issues, installing and configuring workstations, and managing deployment.
• Strong communication skills and a commitment to excellent customer service are essential.
• The candidate must work on‑site 3 days per week and be bilingual (French and English).

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for Windows 10 and 11 systems (diagnosis, troubleshooting, repair) to End‑users and to onsite IT technician.
• Install, configure, and maintain workstations, peripherals, and office software.
• Use Microsoft Intune and SCCM for deployment, management, and updates of devices.
• Manage incidents and requests through the ticketing system.
• Document solutions and contribute to the internal knowledge base.
• Collaborate with IT teams to improve processes and enhance security.
• Deliver professional and courteous customer service, explaining technical solutions in user‑friendly terms.

Skills and Qualifications:

• Strong problem‑solving skills and ability to find solutions quickly.
• Proficiency in Windows 10 and 11 environments.
• Practical knowledge of Microsoft Intune and SCCM.
• Basic understanding of networking (TCP/IP, VPN, Wi‑Fi).
• Excellent communication skills and customer service orientation.
• Ability to work in a team and manage priorities effectively.
• Mandatory bilingualism: French and English.
• Asset: experience with Active Directory, M365, and cybersecurity tools.