Bilingual Insurance Service Broker - Growth & Training

HUB International; Ottawa; Hybrid; CAD 46,000 - 54,000; Full time

Job summary

A leading insurance contact center is seeking a Bilingual Service Broker in Ottawa, ON, to join a dedicated team. This entry-level position offers training to obtain your insurance license and a competitive base salary starting at $50,000 annually. Responsibilities include assessing client needs, processing policy changes, and ensuring a seamless customer experience. The role provides an excellent opportunity for professional growth in a supportive environment with comprehensive benefits including health and dental plans.

Benefits

Group Health and Dental Benefits

RRSP Company Matching Program

Paid vacation, sick and personal days

Employee discounts on insurance policies

Corporate discounts on gym memberships

Company-paid Employee and Family Assistance Program

Health and wellness initiatives

Ongoing recognition programs

Qualifications

• High School diploma is required; higher education preferred.
• Desire to help customers and previous success in customer service.
• Ability to stay calm under pressure in a dynamic environment.

Responsibilities

• Assess client needs and provide coverage guidance.
• Create an effortless experience for clients.
• Process changes or renewals as requested.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Bilingual (French and English)

Education

High School diploma

University degree or college diploma

Job description

A leading insurance contact center is seeking a Bilingual Service Broker in Ottawa, ON, to join a dedicated team. This entry-level position offers training to obtain your insurance license and a competitive base salary starting at $50,000 annually. Responsibilities include assessing client needs, processing policy changes, and ensuring a seamless customer experience. The role provides an excellent opportunity for professional growth in a supportive environment with comprehensive benefits including health and dental plans.