Bilingual Insurance Advisor

TD Insurance Direct Agency Inc. / Agence Directe TD Assurance Inc.; Laval; On-site; CAD 54,000 - 64,000; Full time

Job summary

A leading company is seeking a Bilingual Insurance Advisor in Laval. This role involves guiding customers through their insurance needs with exceptional service. The ideal candidate should possess excellent communication skills, a passion for helping customers, and the ability to thrive in both a team and independent setting.

Benefits

Colleague development programs

Competitive benefits package

Mentoring programs

Qualifications

• Must have 3 years full-time employment experience recognized by the AMF.
• Experience in financial or service industries preferred.

Responsibilities

• Deliver legendary customer service by providing solutions to insurance inquiries.
• Resolve customer inquiries at the first point of contact.
• Actively participate in ongoing training for professional growth.

Skills

Exceptional listening skills

Curiosity to help customers

Ability to multitask

Flexibility and resilience

Digital literacy

Education

Secondary school diploma or equivalent

Post secondary education

Job description

Bilingual Insurance Advisor page is loaded

Bilingual Insurance Advisor

Apply remote type Hybrid locations Laval, Québec time type Full time posted on Posted 28 Days Ago time left to apply End Date: June 30, 2025 (24 days left to apply) job requisition id R_1386833

Work Location:

Laval, Quebec, Canada

Hours:

35

Line of Business:

Personal & Commercial Banking

Pay Details:

$54,055 - $63,064 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you'll be passionate about understanding our customers. You'll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs .

Job Details

What You ’ ll Do

As the voice of TD, you’ll be passionate about understanding our customers while having value based advice conversations . Whether you’re assisting in-bound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies , you’ll help us offer trusted support to our clients whenever they need it . You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.

As a valued member of our Contact Centre Team, you will:

• Make people ’ s day : s trive to deliver an outstanding customer service experience by deepening relations through value based advice co n versations, friendly support through your knowledge of TD products, services and solutions.

• Solve problems efficiently: r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals: c onsistently r each performance objectives , including customer experience survey results, advice and quality goals, compliance regulations , and productivity targets .

• Never stop learning: a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .

Where You’ll Work

After completing in-person training and onboarding sessions , the role operates in a hybrid workplace model as there is a mix of collaborative and independent activities associated with this position. You are expected to work from a TD premise at least 2 days a week and you have flexibility to work from your secure, private home office on other days that meets minimum system requirements (ex: high speed internet, etc.) . Please be advised that hybrid model details may change based on business needs/requirements . The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleague s . If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• Post secondary education and/or relevant experience

• (Quebec ONLY ) minimum education requirement: Secondary school diploma or equivalent level of education and a decision issued by the AMF recognizing at least three years of full-time employment experience.

• Must be available to work Monday – Friday between 8am – 11pm and Saturdays between 9am – 6pm

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)

• Ability to multitask and navigate through computer systems , applications , and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics .

• D igital literacy across a broad range of devices ( e.g. , smartphones, tablets, laptops, headsets, etc.) .

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to work both independently and as part of a team .

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices .

• Ability to communicate effectively with customers and colleagues, both verbally and in writing.

• General Insurance ( Ex: Other Than Life for Ontario ) and/or license in your home province is an asset.

Additional Information

We’re delighted that you ’ re considering building a career with TD . Through regular colleague development conversations, training programs, and a competitive benefits plan, w e’ re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you ’ re interested in a specific career path or are look ing to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, to identify your areas of interest and develop an effective career plan . Whether you enjoy influencing and leading others , or you are an innovative thinker that enjoys business planning and working on initiatives, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Additionally, you will have access to a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at [LOCA TION] for 11 weeks to ensure you’ve got everything you need to succeed in your new role. The training which will require you r commitment which will include but not limited to, licensing , systems, and procedures.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupa tion Classification (NOC) Code

14201 – Banking, i nsurance and other f inancial c lerks (NOC)

#IN-NACO

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific