Bilingual Healthcare Customer Support Specialist (EN/FR)

Tali AI; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading AI healthcare firm in Toronto is seeking a Bilingual Customer Support Specialist to enhance the customer experience and support clinicians effectively. The ideal candidate is adept in problem-solving and has strong communication skills in both English and French. This role offers opportunities for personal growth and a flexible hybrid work environment, contributing to a healthcare product making a significant impact.

Benefits

Hybrid work options

Comprehensive health benefits

Professional development funding

Competitive time-off

Qualifications

• Bilingual in English and French is mandatory.
• Experience in Tier II customer support is necessary.
• Knowledge of the healthcare industry is an asset.

Responsibilities

• Respond to customer inquiries through various channels.
• Maintain records of customer interactions.
• Troubleshoot technical issues for customers.
• Collaborate with cross-functional teams.

Skills

Problem-solving

Customer support experience

Verbal communication in English

Verbal communication in French

Data and analytics

Adaptability

Tools

CRM software

Ticketing systems

Job description

A leading AI healthcare firm in Toronto is seeking a Bilingual Customer Support Specialist to enhance the customer experience and support clinicians effectively. The ideal candidate is adept in problem-solving and has strong communication skills in both English and French. This role offers opportunities for personal growth and a flexible hybrid work environment, contributing to a healthcare product making a significant impact.