Bilingual Financial Services Rep — Remote (EN/FR)

Concentrix; Newfoundland and Labrador; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Newfoundland and Labrador is seeking bilingual Customer Support Agents to provide inbound support. The ideal candidates must be fluent in French and English, possess at least one year of customer service experience, and demonstrate strong computer skills. Join a dynamic team that offers flexible work-from-home arrangements, competitive salary, and opportunities for advancement.

Benefits

Salary up to $20.90/hr

Performance-based incentives

Comprehensive benefits

Access to DailyPay

Inclusive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in both French and English

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

A leading customer service company in Newfoundland and Labrador is seeking bilingual Customer Support Agents to provide inbound support. The ideal candidates must be fluent in French and English, possess at least one year of customer service experience, and demonstrate strong computer skills. Join a dynamic team that offers flexible work-from-home arrangements, competitive salary, and opportunities for advancement.